%20copy.webp)
Formed in 2003, Etihad Airways has rapidly grown into a global aviation leader, operating passenger and cargo services across the Middle East, Africa, Europe, Asia, Australia, and North America. As part of its Journey 2030 strategy, the airline aims to expand its fleet and significantly increase its global customer base.
Job Overview
The Administrator role focuses on representing and delivering high-quality service to members of the Etihad Guest programme. The position involves managing member communication, resolving queries, coordinating with internal departments, and ensuring premium service delivery for high-value guests.
This role requires strong communication skills, attention to detail, and a customer-focused mindset.
Key Responsibilities
As an Administrator, you will be responsible for:
-
Managing mailboxes that handle member correspondence for the Etihad Guest programme
-
Coordinating with internal teams such as Call Center, Airport, Lounge, Sales, and Retail Offices
-
Providing end-to-end premium service solutions for high-value guests
-
Handling social media escalations professionally
-
Acting as the main point of contact for unresolved member issues
-
Investigating queries raised by Senior Management
-
Tracking and documenting technical issues within specified SLA timelines
-
Assigning and prioritizing cases to Call Centre agents
-
Supporting adhoc projects related to the Etihad Guest loyalty programme
-
Serving as a subject matter expert and assisting in training frontline teams
Education & Experience Requirements
Candidates should meet the following criteria:
-
Bachelor’s Degree
-
1–2 years of relevant work experience
-
Preferably 2 years of frontline customer service experience
-
Experience in airline reservations, Frequent Flyer Programme, or Loyalty Programme is an advantage
-
Strong understanding of customer service principles
-
Excellent communication and problem-solving skills
Job Details at a Glance
| Position | Location | Industry | Experience Required |
|---|---|---|---|
| Administrator | Abu Dhabi, UAE | Aviation / Airline | 1–2 Years |
Why Join Etihad Airways?
Working with Etihad Airways offers:
-
Opportunity to work with a globally recognized airline
-
Exposure to international customer service standards
-
Career growth within a rapidly expanding aviation network
-
Professional and multicultural working environment
-
Participation in strategic projects under Journey 2030
Etihad’s strong brand reputation and award-winning service standards make it an ideal workplace for professionals seeking long-term growth in aviation.
Recruitment Fraud Alert
Etihad Airways does not request payment, bank details, or personal financial information during the recruitment process. Interviews are conducted officially via face-to-face or video/telephone channels. Any request for payment should be treated as fraudulent.
How to Apply
Interested candidates can apply directly through the official Etihad Airways careers portal:
⚠️ ദയവായി ശ്രദ്ധിക്കുക
നിങ്ങൾ ഈ ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS സിവി മാത്രമേ അപ്ലോഡ് ചെയ്യുക,
കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Ensure your resume highlights customer service experience, communication skills, and any loyalty programme or airline-related experience.
Conclusion
The Administrator position at Etihad Airways in Abu Dhabi is an excellent opportunity for customer-focused professionals aiming to build a career in the aviation sector. With structured operations, international exposure, and strong growth plans under Journey 2030, this role provides stability, professional development, and the chance to contribute to a world-class loyalty programme. If you have a service-driven mindset and strong communication skills, this could be your next career move.
%20copy.webp)
%20copy.webp)
%20copy.webp)
