Emirates Flight Catering Company Jobs in Dubai | Urgent Hiring 2025

Are you passionate about delivering outstanding customer service and thrive in fast-paced, dynamic environments? Etihad Airport Services Ground (EASG), the exclusive ground handler at Abu Dhabi International Airport, is looking for motivated individuals to join their team as Guest Services Agents. This is an exciting opportunity for those eager to be part of one of the region’s most prestigious aviation hubs and contribute to a world-class travel experience.

About Etihad Airport Services Ground

Etihad Airport Services Ground (EASG) operates at the heart of Abu Dhabi International Airport, managing a wide range of ground handling services for all customer airlines. From passenger check-in and boarding to baggage handling and aircraft servicing, EASG ensures seamless operations built on three core principles: safety and security, operational efficiency, and exceptional customer service. The company’s commitment to excellence has made it a trusted partner for airlines and a preferred employer in the aviation industry.

Role Overview: Guest Services Agent

As a Guest Services Agent, you’ll play a vital role in ensuring smooth airport operations while providing excellent service to travelers. From assisting with check-ins and boarding to managing inquiries and addressing guest concerns, you’ll help create a seamless, enjoyable airport experience for all passengers.

This customer-facing position is ideal for individuals who enjoy interacting with people from diverse backgrounds and can handle the pressures of a busy airport environment with professionalism and poise.

Key Responsibilities

Guest Services Agents are responsible for a broad range of duties, including but not limited to:

• Performing guest and baggage handling, check-in, boarding operations, and boarding pass screening to uphold service standards.

• Collaborating with handling agents to support efficient operations and ensure timely service delivery.

• Assisting travelers with connecting flights by providing accurate, timely information.

• Coordinating with cabin crew to ensure smooth and on-time boarding processes, strictly adhering to safety procedures.

• Conducting initial security screenings to manage airport access effectively.

• Responding to guest inquiries and processing service requests while resolving issues and complaints with empathy and efficiency.

• Liaising with internal departments and escalating specialized or complex issues to relevant teams.

• Reporting major customer complaints and operational challenges to supervisors for swift resolution.

• Proactively identifying potential service improvements and contributing to operational enhancements.

• Consistently delivering services in line with company policies, aviation regulations, and safety protocols.

Qualifications and Experience

To qualify for this role, candidates should have:

• A Diploma or Bachelor’s degree.

• At least 2 years of relevant experience in a similar role, preferably within the aviation or hospitality industry.

• Strong interpersonal and communication skills with the ability to manage customer needs under pressure.

Why Join Etihad Airport Services?

Working with Etihad Airport Services offers a unique opportunity to be part of a world-renowned aviation company committed to service excellence, safety, and operational integrity. Employees benefit from a supportive team environment, career development prospects, and the prestige of working within the Etihad Aviation Group.

This role is perfect for individuals who are passionate about customer service, eager to work in a global environment, and ready to represent Abu Dhabi’s international gateway to the world.

How to Apply

If you're ready to embark on a rewarding career in airport services, apply now via the official link:

Apply Now

Don’t miss this opportunity to become part of a dedicated team committed to making every guest’s airport experience exceptional!

Conclusion

Joining Etihad Airport Services as a Guest Services Agent is more than just a job — it’s an opportunity to be part of a world-class team committed to delivering safe, efficient, and exceptional services to millions of travelers passing through Abu Dhabi International Airport. It’s a role that demands energy, empathy, and adaptability, but rewards you with valuable experience, growth opportunities, and the pride of representing one of the most respected aviation companies in the world.

If you’re ready to take your career to new heights and be part of a vibrant and supportive team, don’t miss out on this exciting opportunity. Apply now and start your journey with Etihad Airport Services.