Working with FAB means being part of a forward-thinking organization that values innovation, customer satisfaction, and employee growth. If you have experience in banking and enjoy interacting with customers, this role offers a rewarding career path.
Job Overview
| Position | Location | Company | Job Type |
|---|---|---|---|
| Customer Service Officer | Dubai, UAE | First Abu Dhabi Bank (FAB) | Full-Time |
About First Abu Dhabi Bank (FAB)
First Abu Dhabi Bank is the largest bank in the UAE and one of the most trusted financial institutions in the Middle East. Known for its strong customer focus and innovative banking solutions, FAB provides a dynamic work environment where employees can grow and succeed.
Key Responsibilities
As a Customer Service Officer, you will play a vital role in delivering excellent banking services and achieving sales targets.
Core Duties Include:
- Promote and cross-sell banking products and services
- Assist customers with account openings and banking applications
- Process loan applications and service requests
- Educate customers on digital banking platforms (ATM, online, mobile banking)
- Attract new customers through referrals and relationship building
- Meet individual sales and onboarding targets
- Respond to customer inquiries promptly and professionally
- Collaborate with internal teams to resolve customer issues
- Ensure compliance with banking policies and procedures
Qualifications & Requirements
Candidates must meet the following criteria:
- High School diploma or equivalent
- Minimum 2 years of experience in the banking sector
- Strong communication and interpersonal skills
- Sales-oriented mindset with target achievement experience
- Knowledge of CRM systems and banking software
- Fluency in English and Arabic
- Understanding of UAE banking regulations
Skills That Will Help You Succeed
To excel in this role, candidates should have:
- Excellent customer service and problem-solving skills
- Strong attention to detail
- Ability to work in a fast-paced environment
- Team collaboration and communication skills
- Adaptability to changing customer needs
Why Join FAB?
Joining FAB offers employees a strong platform for career growth in the banking industry.
Key Benefits
- Work with the #1 bank in the UAE
- Competitive salary and incentives
- Career development and training programs
- Professional and supportive work environment
- Opportunity to build long-term banking expertise
Work Location
- Mirdiff City Centre Branch, Dubai, UAE
This role offers exposure to a busy retail banking environment with direct customer interaction.
How to Apply
Interested candidates can apply through the official FAB careers portal using the link below:
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Start your journey with First Abu Dhabi Bank and become part of a leading financial institution shaping the future of banking in the UAE.
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