Job Details
| Job Information | Details |
|---|---|
| Job Title | Customer Relations Officer (Sakina) |
| Company | SEHA – Abu Dhabi Health Services Company (PJSC) |
| Location | Abu Dhabi & Al Ain Hospital, UAE |
| Job Category | Administration |
| Employment Type | Full-Time |
| Working Type | Regular |
| Degree Level | Bachelor's Degree Preferred |
| Job ID | 4397 |
| Business Unit | SEHA BU |
| Application Mode | Online |
About the Role
SEHA is seeking a dedicated Customer Relations Officer to provide exceptional customer service and administrative support across its healthcare facilities. The successful candidate will assist patients with appointment scheduling, registration, insurance verification, and general enquiries while ensuring a positive patient experience throughout their healthcare journey.
This role requires strong interpersonal skills, attention to detail, and the ability to work closely with medical staff, nursing teams, and other departments to ensure efficient patient services.
Key Responsibilities
The selected candidate will be responsible for:
-
Assist patients through face-to-face interactions, telephone, email, chat, and mobile applications.
-
Answer enquiries related to appointments, referrals, healthcare services, physicians, and hospital facilities.
Schedule, reschedule, and cancel patient appointments.
-
Register patients and maintain accurate demographic and insurance information.
Verify insurance eligibility and required authorizations.
Collect payments and issue receipts when required.
-
Coordinate with physicians, nurses, and other departments to ensure smooth patient flow.
-
Resolve customer enquiries and escalate complaints when necessary.
-
Maintain patient confidentiality and comply with SEHA service standards.
Support patient admissions and documentation processes.
Assist with follow-up appointments and waiting time updates.
-
Prepare and maintain accurate administrative records and reports.
-
Participate in training sessions and contribute to service improvement initiatives.
Required Qualifications
Applicants should possess:
-
Diploma in Accounting, Finance, Business Administration, or a related field.
-
Bachelor's Degree in Accounting, Finance, Business Administration, or an equivalent discipline is preferred.
-
Previous experience in customer service, healthcare administration, or patient services is an advantage.
-
Good understanding of administrative procedures and customer care practices.
Required Skills
Successful candidates should demonstrate:
Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to work in a fast-paced healthcare environment.
Organizational and time management skills.
Attention to detail and accuracy.
Computer proficiency and administrative system knowledge.
Problem-solving and conflict resolution abilities.
Professional attitude with a patient-focused approach.
Ability to work effectively within a multidisciplinary team.
Benefits
Employees joining SEHA may receive several employment benefits, including:
Competitive salary package.
Professional healthcare work environment.
Career development and training opportunities.
Exposure to one of the UAE's leading healthcare organizations.
Stable full-time employment.
Collaborative and supportive workplace.
Opportunities for continuous learning and career progression.
Work Environment
SEHA provides a professional and patient-centered workplace where employees work closely with healthcare professionals to deliver high-quality services. Customer Relations Officers interact with patients daily and play an important role in ensuring smooth registration, appointment management, and administrative support while maintaining high standards of confidentiality and professionalism.
How to Apply
Interested candidates can apply through the official SEHA careers portal using the link below:
Before applying, ensure your CV highlights your customer service experience, administrative skills, communication abilities, and any healthcare or patient services experience relevant to the position.
⚠️ ദയവാà´¯ി à´¶്à´°à´¦്à´§ിà´•്à´•ുà´•
à´¨ിà´™്ങൾ à´ˆ à´œോà´²ിà´•്à´•് à´…à´ªേà´•്à´·ിà´•്à´•ുà´®്à´ªോൾ ATS à´¸ിà´µി à´®ാà´¤്à´°à´®േ à´…à´ª്à´²ോà´¡് à´šെà´¯്à´¯ുà´•,
à´•ാà´°à´£ം ATS Upload à´šെà´¯്à´¤ാൽ à´®ാà´¤്à´°à´®േ à´·ോർട്à´Ÿ് à´²ിà´¸്à´±്à´±ിൽ ഉൾപ്à´ªെà´Ÿുà´•à´¯ുà´³്à´³ു.
à´¨ിà´™്ങൾക്à´•് à´’à´°ു à´ª്à´°ൊഫഷണൽ ATS CV ആവശ്യമുà´£്à´Ÿെà´™്à´•ിൽ,
à´ˆ à´•ാà´£ുà´¨്à´¨ നമ്പറിൽ à´µാà´Ÿ്à´¸ാà´ª്à´ªിൽ à´®െà´¸്à´¸േà´œ് അയക്à´•ുà´•:
Conclusion
The Customer Relations Officer (Sakina) position at SEHA offers an excellent opportunity for professionals seeking administration and customer service jobs in Abu Dhabi and Al Ain. The role combines patient interaction, appointment coordination, healthcare administration, and customer support within a respected healthcare organization. Candidates with strong communication skills, administrative experience, and a commitment to delivering excellent patient service are encouraged to apply through the official SEHA careers portal.
%20copy.webp)
%20copy.webp)
