About the Role
The Sales Support Agent – Courier Express plays a vital role in supporting SkyCargo operations by delivering exceptional customer service and ensuring accurate billing and compliance with agreed tariff rates. The position supports the onboarding of new customers as SkyCargo account holders in alignment with IATA CASS accreditation, while maintaining seamless coordination between customers, internal teams, and finance functions.
This role requires close collaboration with Emirates Group Revenue Accounts, operational teams, and customers to ensure transparency, accuracy, and efficiency across all commercial and financial processes.
Key Responsibilities
Customer and Commercial Support
-
Deliver a consistently high standard of customer service to courier and cargo customers
-
Manage the commercial support mailbox, responding to customer queries, billing concerns, and service-related requests
-
Resolve billing disputes professionally and within agreed timelines
Billing and Financial Coordination
-
Coordinate with EK Revenue Accounts to manage Air Waybill (AWB) stock ranges and ensure timely release of AWB stocks to agents
-
Reconcile daily cash and card collection reports, including import, export, and miscellaneous sales from various terminals
-
Share accurate daily sales and collection reports with the EK Finance team
Operational and Reporting Duties
-
Run daily COU AWB movement reports and bill ULD pivot weight charges for shipments using dedicated Unit Load Devices (ULDs)
-
Perform regular quality checks on AWB reverification reports and address discrepancies with the central AWB verification team
-
Track and record all additional and optional services such as ATA trucking, relabelling, and packing fees, ensuring charges are billed correctly
Compliance and Controls
-
Verify waivers and refunds related to freight charges and cash/card transactions
-
Recover charges that were waived without proper authorization
-
Assist in raising waivers, service recovery requests, and manual CCAs by obtaining approvals through SkyConnect, SkyChain, and email
-
Maintain accurate records for audit and future tracking purposes
Qualifications and Experience
To be considered for this role, candidates must meet the following requirements:
-
Minimum 3 years of experience in the air cargo industry, preferably in a team leader or equivalent role
-
Strong background in cargo operations and customer service
-
Sound knowledge of Air Cargo Tariffs, IATA/FIATA regulations, and import/export rules
-
Familiarity with SkyCargo systems, policies, and procedures
-
Excellent written and verbal communication skills
-
Proficiency in MS Office applications, including Excel, Word, and PowerPoint
-
Solution-oriented mindset with strong analytical and creative thinking abilities
Salary and Benefits
Successful candidates will enjoy a competitive salary package along with exclusive Emirates Group benefits, including travel privileges, discounted flights, and hotel stays worldwide. Employees also gain access to comprehensive career development opportunities and a dynamic working environment in Dubai, one of the world’s most cosmopolitan cities.
More details about employee benefits and life in Dubai can be found on the Emirates Group careers website.
How to Apply
Interested candidates should apply online before the closing date.
⚠️ ദയവായി ശ്രദ്ധിക്കുക
നിങ്ങൾ ഈ ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS സിവി മാത്രമേ അപ്ലോഡ് ചെയ്യുക,
കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Conclusion
The Sales Support Agent – Courier Express role with the Emirates Group is an outstanding opportunity for experienced air cargo professionals seeking career growth within a global aviation leader. With a strong focus on customer service, operational excellence, and financial accuracy, this position offers both professional development and attractive lifestyle benefits. Apply today and take the next step in your career with the Emirates Group in Dubai.
%20copy.webp)
%20copy.webp)
