About The Company
DoubleTree by Hilton Dubai – Business Bay is part of Hilton’s hotel portfolio. The Guest Service Agent position is based within the hotel’s front office and guest services operations. The role involves regular interaction with hotel guests and requires employees to handle front desk activities, payments, hotel information, service recommendations, and guest concerns.
Available Vacancies
Guest Service Agent
Job Details
| Job Detail | Information |
|---|---|
| Job Title | Guest Service Agent |
| Company | DoubleTree by Hilton Dubai – Business Bay |
| Location | Dubai, UAE |
| Job Identification | 224151 |
| Department | Guest Services, Operations & Front Office |
| Employment Type | Full-time |
| Work Arrangement | On-site |
| Posting Date | 21 September 2026 |
| Application | Online |
About The Role
The Guest Service Agent is responsible for supporting guests throughout their hotel stay, beginning with arrival and check-in and continuing through departure and check-out.
The role requires accurate handling of guest details, room assignments, payments, hotel information, and guest requests. The position also involves recommending hotel services and using appropriate up-selling techniques to support hotel revenue.
Required Qualifications
The provided job description does not specify a particular educational qualification, minimum years of experience, or specific certification requirement for this position.
Candidates should review the employer’s application requirements and ensure their CV accurately reflects relevant hospitality, front office, guest service, or customer-facing experience where applicable.
Skills Required
Important skills for a Guest Service Agent include:
Customer service
Front office operations
Guest communication
Check-in and check-out procedures
Payment handling
Point-of-sale system use
Problem-solving
Hotel and local area knowledge
Attention to detail
Communication and interpersonal skills
Service recovery
Up-selling and sales awareness
Benefits
The supplied vacancy information does not provide a detailed salary or employee benefits package. Candidates should confirm the applicable salary, accommodation, transportation, medical insurance, leave, discounts, and other employment benefits directly with DoubleTree by Hilton during the recruitment process.
Work Environment
This is a full-time, on-site hotel position based at DoubleTree by Hilton Dubai – Business Bay. The Guest Service Agent works directly with hotel guests and supports front office and guest services operations.
The role involves regular customer interaction and requires employees to respond efficiently to guest requests, handle payments accurately, and address concerns in a professional manner.
How To Apply
Interested candidates can apply online through the official Hilton careers application page:
Apply For Guest Service Agent – DoubleTree By Hilton Dubai Business Bay
Applicants should submit an updated CV and highlight relevant hospitality, front office, guest service, customer service, or hotel operations experience.
Conclusion
The Guest Service Agent vacancy at DoubleTree by Hilton Dubai – Business Bay provides an opportunity to work in a hotel front office and guest services environment. The role includes welcoming guests, managing check-in and check-out, handling payments, providing hotel and local information, promoting hotel services, and responding to guest requests. Candidates interested in hospitality and guest service jobs in Dubai can review the requirements and apply through the provided careers link.
Disclaimer
Job details, requirements, employment conditions, salary, benefits, and application procedures may change. Applicants should verify the latest information through the official employer careers page before applying. Never pay money for a job offer, interview, visa, or recruitment process. Do not share OTPs, passwords, bank details, or other sensitive financial information with unknown individuals.
%20copy.webp)
%20copy.webp)
