About DoubleTree by Hilton
DoubleTree by Hilton is a global hospitality brand known for its focus on guest service and hotel experiences. The Receptionist position at DoubleTree by Hilton Dubai M Square Hotel & Residences forms part of the Guest Services, Operations, and Front Office team.
The role is suited to someone who can communicate professionally, handle guest interactions with care, and manage front desk responsibilities accurately in a busy hotel environment.
Receptionist Job Details
| Job Details | Information |
|---|---|
| Position | Receptionist |
| Company | DoubleTree by Hilton |
| Hotel | DoubleTree by Hilton Dubai M Square Hotel & Residences |
| Location | Dubai, UAE |
| Job Type | Full-time |
| Work Mode | On-site |
| Department | Guest Services, Operations & Front Office |
| Job ID | 220593 |
| Posting Date | August 24, 2026 |
About the Role
As a Receptionist, you will be one of the main points of contact for hotel guests. The position involves handling check-in and check-out procedures, answering questions, processing payments, promoting hotel services, and addressing guest concerns.
The role requires attention to detail and a strong customer service approach. You will also need to maintain good knowledge of the hotel's facilities, room types, rates, promotions, and surrounding Dubai area.
Key Responsibilities
The Receptionist will be responsible for:
Greeting guests warmly upon arrival.
Completing check-in procedures and verifying guest details.
Assigning rooms and issuing room keys.
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Providing welcome materials and coordinating bell service assistance when required.
Processing guest check-outs efficiently.
Verifying guest charges and handling payments accurately.
Issuing receipts and using the point-of-sale system correctly.
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Providing information about hotel facilities, room types, rates, and promotions.
Assisting guests with local area information and inquiries.
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Recommending hotel services and amenities through appropriate up-selling techniques.
Responding promptly to guest requests and concerns.
Handling guest messages and communications professionally.
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Working with other hotel teams to help provide a smooth guest experience.
Required Skills
The position requires strong interpersonal and customer service abilities. Candidates should be able to communicate clearly and remain professional when dealing with different types of guests.
Important qualities include:
Excellent customer service skills
Strong verbal communication
Attention to detail
Good problem-solving ability
Knowledge of hotel services and operations
Ability to handle payments accurately
Sales and up-selling awareness
Professional and positive attitude
Ability to work effectively as part of a team
Sense of ownership and accountability
Ability to work with urgency in a busy environment
Work Environment
The Receptionist will work in the front office of a hotel in Dubai and interact with guests throughout the working day. The position requires flexibility, teamwork, and the ability to manage multiple guest requests while maintaining service standards.
Hilton highlights Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now as core values that guide its team members.
Benefits and Career Development
The job posting does not provide a specific salary or benefits package for this vacancy. However, working in a hotel front office can provide valuable experience in guest relations, hotel operations, customer service, and hospitality management.
How to Apply
Candidates interested in the Receptionist vacancy at DoubleTree by Hilton Dubai M Square Hotel & Residences can apply online through the official recruitment portal.
Apply for Receptionist – DoubleTree by Hilton Dubai M Square
Applicants should review the vacancy details and submit their application through the online recruitment system.
Conclusion
The Receptionist vacancy at DoubleTree by Hilton Dubai M Square Hotel & Residences is an opportunity for hospitality professionals interested in front office and guest services roles in Dubai. Candidates with strong communication, customer service, attention to detail, and the ability to work in a fast-paced hotel environment can consider applying for this full-time position.
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