Job Details
| Job Information | Details |
|---|---|
| Job Title | Reservations Agent |
| Company | Hilton |
| Hotel | Waldorf Astoria Dubai Palm Jumeirah |
| Location | Dubai, United Arab Emirates |
| Employment Type | Full-Time |
| Work Mode | On-site |
| Job Category | Guest Services, Operations & Front Office |
| Job ID | 214194 |
| Application Mode | Online |
About the Role
Hilton is seeking a dedicated Reservations Agent to join its Guest Services team at Waldorf Astoria Dubai Palm Jumeirah. The successful candidate will manage reservation requests, assist guests with booking enquiries, and provide outstanding customer service throughout the reservation process.
The role focuses on creating a positive guest experience by ensuring reservations are processed accurately while promoting hotel services and maximizing room sales through professional communication and proactive selling techniques.
Key Responsibilities
As a Reservations Agent, you will be responsible for:
-
Respond to guest enquiries through phone, email, and other communication channels.
-
Process individual room reservations accurately and efficiently.
Convert booking enquiries into confirmed reservations.
-
Deliver exceptional customer service to guests and internal team members.
Maintain accurate reservation records and booking information.
Promote hotel services, room upgrades, and special offers.
-
Support the sales team by identifying potential business opportunities.
-
Ensure all reservation procedures comply with Hilton standards.
Handle guest requests professionally and promptly.
Contribute to achieving occupancy and revenue targets.
Required Qualifications
Applicants should possess:
-
Previous experience in hospitality, reservations, front office, or customer service is preferred.
Excellent communication skills in English.
Strong customer service orientation.
Good computer literacy and reservation system knowledge.
Ability to work in a fast-paced hospitality environment.
High attention to detail and accuracy.
Positive attitude and professional appearance.
Required Skills
Successful candidates should demonstrate:
Outstanding customer service skills.
Excellent verbal and written communication.
Sales and upselling abilities.
Reservation management skills.
Strong organizational and time management abilities.
Attention to detail.
Teamwork and collaboration.
Problem-solving skills.
Professional telephone etiquette.
Ability to multitask efficiently.
Benefits
Employees joining Hilton may enjoy several benefits, including:
Competitive salary package.
Professional hospitality work environment.
Career growth and development opportunities.
Ongoing learning and training programs.
-
Opportunity to work with an internationally recognized hotel brand.
Collaborative and supportive team culture.
Exposure to luxury hospitality operations.
Work Environment
Waldorf Astoria Dubai Palm Jumeirah provides a luxury hospitality environment where guest satisfaction is the highest priority. Reservations Agents work closely with front office, guest services, and sales teams to ensure every reservation is handled professionally and efficiently. The role is ideal for individuals who enjoy working with people, solving guest enquiries, and contributing to exceptional customer experiences.
How to Apply
Interested candidates can submit their application through the official Hilton Careers portal using the link below:
Before applying, ensure your CV highlights your customer service experience, hospitality background, communication skills, reservation handling experience, and any achievements relevant to guest services.
⚠️ à´¶്à´°à´¦്à´§ിà´•്à´•ുà´•
à´ˆ à´œോà´²ിà´•്à´•് à´…à´ªേà´•്à´·ിà´•്à´•ുà´®്à´ªോൾ ATS-optimized CV ഉപയോà´—ിà´•്à´•ുà´¨്നത് à´·ോർട്à´Ÿ്à´²ിà´¸്à´±്à´±് à´šെà´¯്യപ്à´ªെà´Ÿാà´¨ുà´³്à´³ à´¸ാà´§്യത വർധിà´ª്à´ªിà´•്à´•ും.Professional ATS CV Service:
📱 WhatsApp: +91 85890 59212
Conclusion
The Reservations Agent position at Waldorf Astoria Dubai Palm Jumeirah offers an excellent opportunity for professionals seeking hospitality and guest service jobs in Dubai. Working with Hilton provides valuable experience in luxury hotel operations while developing customer service, reservation management, and sales skills. Candidates with a passion for hospitality and a commitment to delivering exceptional guest experiences are encouraged to apply through the official Hilton Careers website.
%20copy.webp)
%20copy.webp)
