As part of the renowned Shangri-La Group, successful candidates will have the opportunity to work in one of Abu Dhabi’s most prestigious hospitality destinations while building a rewarding career in the Food & Beverage sector.
About Shangri-La Qaryat Al Beri, Abu Dhabi
Shangri-La Qaryat Al Beri is a luxury waterfront destination offering world-class hospitality and exceptional guest experiences. The property features:
213 luxury guestrooms and suites
Six private pool villas
161 serviced apartments
A private one-kilometre beach
Multiple dining and leisure facilities
The hotel combines modern Arabic architecture with premium hospitality services, making it one of the leading luxury destinations in the UAE.
Job Overview
| Category | Details |
|---|---|
| Position | Order Taker – In Room Dining |
| Company | Shangri-La Group |
| Location | Abu Dhabi, UAE |
| Department | Food & Beverage |
| Employment Type | Permanent |
| Requisition ID | 175439 |
Role Summary
The Order Taker will be responsible for receiving and processing guest orders while ensuring prompt, accurate, and professional service. This position serves as an important link between guests, kitchen operations, and service teams to ensure a seamless dining experience.
The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering outstanding guest service.
Key Responsibilities
The selected candidate will be responsible for:
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Receiving guest orders through telephone, digital platforms, or direct requests.
Processing orders accurately and efficiently.
Communicating orders clearly to kitchen and service teams.
Assisting guests with menu information and recommendations.
Ensuring timely delivery of food and beverage orders.
Processing payments and issuing receipts accurately.
Promoting additional menu items and premium offerings.
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Maintaining high standards of guest satisfaction and service excellence.
Required Qualifications
Applicants should meet the following requirements:
Education
High School Diploma or equivalent qualification.
Diploma in Hospitality Management is preferred.
Experience
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Minimum 1 to 2 years of experience in a hotel, restaurant, bar, or hospitality environment.
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Previous customer service or Food & Beverage experience is advantageous.
Technical Skills
Basic computer knowledge.
Familiarity with POS (Point of Sale) systems.
Understanding of hospitality service standards.
Essential Skills
Successful candidates should possess:
Excellent communication and listening skills.
Strong guest service orientation.
Professional and friendly personality.
Attention to detail and accuracy.
Ability to multitask efficiently.
Capability to work under pressure.
Teamwork and interpersonal skills.
Problem-solving abilities.
Why Join Shangri-La?
Shangri-La offers employees a supportive and rewarding work environment focused on professional growth and personal development.
Benefits include:
Career advancement opportunities.
Structured training and development programs.
Competitive salary and employee benefits.
Recognition and reward programs.
Hotel stay and travel privileges.
Inclusive and diverse workplace culture.
Opportunities to develop hospitality leadership skills.
Ideal Candidate Profile
This role is suitable for individuals who:
Enjoy interacting with guests.
Have strong hospitality and customer service skills.
Thrive in fast-paced environments.
Are organized and detail-oriented.
Want to build a long-term career in luxury hospitality.
How to Apply
Interested candidates can apply directly through the official Shangri-La Careers portal:
⚠️ ദയവായി ശ്രദ്ധിക്കുക
നിങ്ങൾ ഈ ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS സിവി മാത്രമേ അപ്ലോഡ് ചെയ്യുക,
കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Before applying, ensure your CV is updated and highlights your hospitality experience, guest service skills, POS system knowledge, and Food & Beverage background.
Final Thoughts
The Order Taker – In Room Dining position at Shangri-La Abu Dhabi is an excellent opportunity for hospitality professionals seeking to work in a luxury hotel environment. With attractive career development opportunities, employee benefits, and exposure to world-class hospitality standards, this role can serve as a valuable step toward a successful career in the hotel industry.
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