As one of the leading financial institutions in the region, Mashreq Bank offers a dynamic work environment, professional development opportunities, and the chance to work with a diverse portfolio of business clients.
About Mashreq Bank
Mashreq Bank is one of the UAE's leading financial institutions, known for its innovative banking solutions, customer-centric approach, and strong presence across retail, corporate, and business banking sectors. The bank continuously invests in technology and talent development to provide world-class financial services while supporting the growth of businesses across the region.
Job Overview
| Position | Customer Service Officer – Business Banking |
|---|---|
| Company | Mashreq Bank |
| Location | United Arab Emirates |
| Employment Type | Full-Time |
| Job Category | Business Banking |
| Job ID | 5751 |
| Application Deadline | 30 June 2026 |
Role Summary
The Customer Service Officer will be responsible for managing the service requirements of walk-in SME customers and supporting Business Banking Account Managers by handling operational, compliance, and customer service-related activities.
The role focuses on delivering superior customer service, resolving customer issues efficiently, maintaining compliance standards, and identifying opportunities to support business growth through cross-selling and customer retention.
Key Responsibilities
Customer Service & Relationship Management
Handle service requests from SME and CIBG customers.
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Manage customer maintenance activities and account-related requests.
Resolve customer complaints promptly and professionally.
Ensure high levels of customer satisfaction.
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Act as the primary contact for operational and service-related inquiries.
Compliance & Documentation
Ensure compliance with KYC and AML regulations.
Support account maintenance and documentation processes.
Assist in minimizing MER exception items.
Maintain accurate customer records and documentation.
Business Support
Assist SME Account Managers with daily banking operations.
Coordinate with internal departments for customer requests.
Support account opening and maintenance activities.
Handle retention and attrition management processes.
Sales & Cross-Selling
Identify potential cross-selling opportunities.
Refer qualified leads to Account Managers.
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Promote alternate delivery channels and digital banking services.
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Assist relationship teams in converting leads into business opportunities.
Operational Excellence
Update customer interactions within CRM systems.
Ensure adherence to standard operating procedures.
Monitor service requests and follow up on resolutions.
Provide regular updates to management on daily activities.
Required Qualifications
Education
Graduate degree from a recognized institution.
Experience
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Minimum 2 years of banking sales and customer service experience.
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Experience in local or international banking markets preferred.
Key Skills
Customer Service Excellence
Relationship Management
Banking Operations
KYC & AML Compliance
CRM Management
Complaint Resolution
Cross-Selling Techniques
Communication Skills
Objection Handling
Problem Solving
Attention to Detail
Team Collaboration
Why Join Mashreq Bank?
Benefits of Working with Mashreq
Opportunity to work with a leading UAE bank.
Professional growth and career development.
Exposure to SME and Business Banking operations.
Dynamic and collaborative work environment.
Training and learning opportunities.
Competitive compensation and employee benefits.
Ideal Candidate Profile
Mashreq Bank is seeking candidates who demonstrate:
Strong customer focus.
Commitment to achieving results.
Excellent interpersonal skills.
Positive attitude and professional work ethic.
Ability to manage multiple customer requests efficiently.
Strong attention to quality and compliance standards.
How to Apply
Interested candidates can apply directly through the official Mashreq Bank careers portal.
Application Steps
Update your CV with relevant banking experience.
Highlight customer service, sales, and compliance expertise.
Review the job requirements carefully.
Complete the online application form.
Submit your updated resume through the official portal.
Apply Online
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Conclusion
The Customer Service Officer – Business Banking position at Mashreq Bank offers an excellent opportunity for banking professionals looking to advance their careers within a respected financial institution. With a strong focus on customer service, relationship management, compliance, and business support, this role provides valuable exposure to the growing SME banking sector. If you have banking experience, strong communication skills, and a passion for delivering exceptional customer experiences, this could be the perfect next step in your professional journey.
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