The role offers exposure to airport operations, airline systems, passenger handling, and ticketing services in a professional aviation environment. Candidates with experience in Amadeus systems and aviation operations are highly encouraged to apply.
Job Overview
| Job Details | Information |
|---|---|
| Company Name | Velora |
| Job Title | Reservation & Ticketing Agent |
| Location | Abu Dhabi, UAE |
| Industry | Aviation / Airline Services |
| Job Type | Full-Time |
| Experience Required | Minimum 2 Years |
| Education | Degree or Aviation Qualification |
| Work Schedule | Shift-Based |
About the Role
The Reservation & Ticketing Agent is responsible for handling ticketing, reservations, passenger support, and ancillary services for customer airlines operating at Zayed International Airport.
The role focuses on delivering accurate airline services while ensuring compliance with aviation regulations, airline standards, and financial procedures. Employees will support passengers during both regular and disrupted flight operations.
Key Responsibilities
Reservation & Ticketing Operations
- Issue and reissue airline tickets using Amadeus Reservation System
- Handle EMDs, manual tickets, and airline ancillary services
- Support customer airlines operating from Zayed International Airport
- Assist passengers with reservation-related inquiries and travel arrangements
Financial & Sales Responsibilities
- Handle daily cash and credit card sales reconciliation
- Maintain accurate financial reporting and ticket sales records
- Coordinate with finance and airline revenue teams
- Respond to chargeback queries with supporting documentation
Passenger Support Services
- Arrange transportation support for disrupted passengers
- Provide customer-focused assistance during operational challenges
- Ensure smooth passenger handling and service delivery
Reporting & Documentation
- Prepare daily, weekly, and monthly sales reports
- Maintain ticket stock records and replenishment tracking
- Handle petty cash management with proper approvals and documentation
- Ensure compliance with airline operational procedures
Skills & Qualifications
Candidates applying for this position should meet the following requirements:
Education
- Degree-level education preferred
- Aviation or Airline Management qualification is an advantage
- IATA certification or ticketing/fare calculation courses preferred
Experience
- Minimum 2 years of aviation industry experience
- Experience in operational airline or airport environments
- Knowledge of airline ticketing and reservation procedures
Technical Skills
- Strong knowledge of Amadeus Reservation System
- Good understanding of airline ticketing processes
- Proficiency in Microsoft Office, especially Excel
Language Skills
- Fluent English communication skills
- Strong verbal and written communication abilities
Why Join Velora?
Working with Velora provides several benefits for aviation professionals:
- Opportunity to work at Zayed International Airport
- Exposure to international airline operations
- Professional and multicultural work environment
- Career growth opportunities in aviation services
- Experience with global reservation and ticketing systems
Work Environment
This role involves working in a fast-paced airport environment with rotating shifts. Candidates should be comfortable handling passenger interactions, operational pressure, and financial responsibilities while maintaining high service standards.
The position requires accuracy, professionalism, and the ability to support passengers during both regular and disrupted travel operations.
How to Apply
Interested candidates can apply directly through the official Velora careers portal using the link below:
⚠️ ദയവായി ശ്രദ്ധിക്കുക
നിങ്ങൾ ഈ ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS സിവി മാത്രമേ അപ്ലോഡ് ചെയ്യുക,
കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Before applying, ensure your CV includes:
- Airline reservation and ticketing experience
- Knowledge of Amadeus systems
- IATA or aviation certifications
- Customer service and financial handling skills
Final Thoughts
The Reservation & Ticketing Agent role at Velora Abu Dhabi is an excellent opportunity for aviation professionals looking to grow in airline operations and passenger services. With responsibilities covering reservations, ticketing, financial reporting, and customer support, this position offers strong career development in the aviation industry.
If you meet the qualifications and are ready to work in a dynamic airport environment, apply today and take the next step in your aviation career.
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