Aramex is one of the leading logistics companies in the region, operating across more than 65 countries and offering strong career growth opportunities for professionals in freight, supply chain, and customer support.
Job Details
| Job Position | Company | Location |
|---|---|---|
| Customer Success Supervisor | Aramex | Dubai, UAE |
About the Role
The Customer Success Supervisor will be responsible for leading a team of customer success executives handling air, sea, and land freight shipments.
The selected candidate will act as the main point of contact for customer shipping requests, monitor shipment status, resolve customer complaints, and ensure smooth coordination between internal teams and external stakeholders.
This role will support US-based clients, so working hours will follow US time zones.
Main Responsibilities
The main duties for this position include:
Supervising and supporting customer service executives
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Handling freight shipping requests across air, sea, and land transport
Assisting customers with shipment tracking and status updates
Managing the complete shipment lifecycle
Coordinating with internal departments and external partners
Monitoring KPIs and SLAs for allocated customers
Handling customer complaints and resolving service issues
Supporting customer claims and documentation processes
Working closely with pricing and billing teams
Providing proactive updates on shipment delays or exceptions
Candidates will also be expected to maintain strong customer relationships and ensure a high level of customer satisfaction throughout the shipping process.
Skills and Requirements
Applicants interested in this role should meet the following requirements:
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3 to 5 years of experience in customer success, account management, or related roles
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Bachelor’s degree in Business Administration, Communication, or related field
Good knowledge of logistics and supply chain operations
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Familiarity with CRM systems, Salesforce, and customer support tools
Strong communication and problem-solving skills
Leadership and team management abilities
Customer-focused mindset
Ability to work under pressure and manage multiple tasks
Strong analytical and project management skills
Important leadership qualities for this role include:
Building strong teams
Accountability and execution
Collaboration across departments
Growth mindset and innovation
Setting clear direction and simplifying processes
Why Join Aramex?
Working with Aramex offers several career advantages for professionals in logistics and customer service.
Some of the benefits include:
Opportunity to work with a global logistics leader
Career growth and development opportunities
Exposure to international freight and supply chain operations
Supportive and diverse work culture
Professional learning and leadership opportunities
Chance to work with clients across different industries
Aramex values innovation, diversity, and employee growth, making it an attractive employer for professionals seeking long-term career development.
How to Apply
Interested candidates can apply directly through the official Aramex careers page.
Applicants should ensure that their CV highlights customer service experience, logistics knowledge, CRM skills, leadership abilities, and experience handling freight operations.
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Conclusion
The Customer Success Supervisor role at Aramex is an excellent opportunity for professionals with experience in logistics, customer service, and team leadership.
Candidates who have strong communication skills, a customer-focused mindset, and knowledge of freight operations are encouraged to apply. Since the role supports US-based clients, applicants should also be comfortable working US shift timings.
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