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With the logistics sector expanding rapidly in the UAE, this role offers candidates the chance to work closely with global shipping networks while enhancing their professional skills in customer handling, documentation, and operations.
Job Details
| Job Title | Customer Service Executive |
|---|---|
| Company | Abreco Freight |
| Location | Abu Dhabi, United Arab Emirates |
| Job Type | Full-Time |
| Industry | Logistics / Freight Forwarding |
| Experience Required | 2–5 Years |
| Qualification | Diploma or Degree in Logistics or related field |
Overview of the Role
The Customer Service Executive plays a key role in managing client relationships and ensuring smooth shipment operations. This position involves coordinating with carriers, handling customer inquiries, and ensuring that shipments are processed efficiently and delivered on time.
The role also requires strong communication skills and the ability to manage multiple tasks while maintaining high service standards.
Key Responsibilities
Customer Service
- Act as the primary point of contact for customers regarding shipment updates and inquiries
- Provide freight quotations across air, sea, and land transport
- Handle customer complaints professionally and ensure quick resolution
- Build and maintain strong client relationships
Shipment Coordination
- Coordinate with agents, shipping lines, airlines, and transporters
-
Arrange bookings for:
- FCL (Full Container Load)
- LCL (Less than Container Load)
- Air freight and land shipments
- Track shipments and provide proactive updates to customers
- Ensure on-time delivery and resolve delays efficiently
Documentation & Compliance
-
Prepare and verify shipping documents such as:
- Bill of Lading (BL)
- Air Waybill (AWB)
- Invoice and Packing List
- Certificate of Origin (COO)
- Ensure compliance with UAE customs regulations
- Coordinate with customs clearance teams for import/export processes
Qualifications & Requirements
Candidates applying for this role should meet the following criteria:
- Diploma or degree in Logistics, Supply Chain, or a related field
- 2–5 years of experience in freight forwarding customer service
- Experience in Abu Dhabi logistics operations is an advantage
- Strong organizational and communication skills
- Ability to manage multiple shipments and client requests efficiently
Required Skills
To succeed in this role, candidates should have:
- Excellent customer service and communication skills
- Strong knowledge of freight forwarding processes
- Good understanding of shipping documentation and compliance
- Ability to work under pressure and meet deadlines
- Problem-solving skills and attention to detail
Why Join Abreco Freight?
Working with Abreco Freight offers professionals the chance to grow in a competitive logistics environment. Some benefits include:
- Exposure to international shipping and logistics operations
- Opportunity to work with global clients and partners
- Career growth in a fast-growing freight company
- Professional and supportive work environment
How to Apply
Interested candidates can apply by sending their updated CV via email.
Email: careers@abrecofreight.com
Before applying, make sure your CV highlights your experience in freight forwarding, customer service, and shipment coordination.
If you are looking to advance your career in Abu Dhabi’s logistics and freight forwarding industry, this Customer Service Executive role at Abreco Freight is an excellent opportunity to join a growing company and build a successful professional future.
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