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The role involves leading a front-office team at Dubai International Airport, ensuring excellent customer service and smooth operational performance. Candidates with strong leadership skills, operational discipline, and a customer-focused approach will find this position a valuable career opportunity.
Job Overview
| Position | Location | Company | Industry |
|---|---|---|---|
| Team Leader | Dubai, UAE | Al-Futtaim Group | Customer Service / Operations |
The Team Leader will supervise front-office operations, support staff performance, and ensure high service standards in a fast-paced airport environment.
About Al-Futtaim Group
Al-Futtaim Group was established in the 1930s as a trading business and has grown into one of the most diversified private business groups in the Middle East.
Headquartered in Dubai, the group operates across five major divisions:
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Automotive
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Financial Services
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Real Estate
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Retail
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Healthcare
With over 35,000 employees across more than 20 countries, Al-Futtaim partners with more than 200 international brands, delivering innovative products and services across multiple industries.
Key Responsibilities
The Team Leader will manage front-office activities while ensuring operational efficiency and customer satisfaction.
Customer Service & Sales
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Deliver a seamless customer rental experience
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Resolve escalated customer issues and complaints
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Promote and upsell services such as insurance, upgrades, and additional features
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Ensure customer satisfaction and positive service outcomes
Team Leadership
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Supervise and guide Customer Service Representatives
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Conduct daily team briefings
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Assign responsibilities and monitor employee schedules
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Provide coaching and support to improve team performance
Operational Excellence
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Oversee rental processes including vehicle check-out, returns, upgrades, and exchanges
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Ensure documentation and invoicing are completed accurately
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Monitor vehicle availability and coordinate with the fleet team
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Minimize customer waiting time and operational delays
Reporting & Compliance
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Monitor branch KPIs including:
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Customer satisfaction scores
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Revenue per transaction
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Upselling performance
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Prepare daily shift reports for management
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Ensure compliance with company policies and internal audit standards
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Maintain accurate records in rental management systems
Skills and Qualifications
Candidates applying for this role should meet the following requirements.
Education
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University graduate
Experience
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Minimum 2 years of experience in the customer service industry
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Basic understanding of the car rental industry
Required Skills
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Customer-focused leadership
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Strong operational and compliance discipline
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Ability to manage change and transformation
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Excellent communication and team-building skills
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Ability to work in a fast-paced airport environment
These competencies help ensure smooth daily operations and strong team performance.
Why Work with Al-Futtaim
Working with Al-Futtaim Group offers employees the chance to grow in a large international organization with a strong reputation.
Career Highlights
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Work with a globally recognized regional business group
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Opportunities for professional growth and development
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Exposure to international brands and services
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Collaborative and multicultural workplace
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Experience in a dynamic airport environment
These advantages make Al-Futtaim a preferred employer for professionals across multiple industries.
How to Apply
Interested candidates can apply directly through the official Al-Futtaim careers portal.
Application Steps
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Visit the official job application page.
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Review the job description and eligibility requirements.
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Upload your updated CV or resume.
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Submit the application through the online portal.
This role is a great opportunity for professionals with customer service leadership experience who want to build a long-term career with one of the leading business groups in the UAE.
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