DHL is a world leader in express logistics, connecting people and businesses across borders every day. As part of DHL Worldwide Express (Abu Dhabi) LLC, Sales Advisors play a critical frontline role, representing the brand at service points and ensuring every customer interaction reflects DHL’s high standards.
Job Purpose
As a Sales Advisor (also referred to as a Service Point Advisor), you will be responsible for handling customer inquiries both over the phone and at the service counter. The role focuses on ensuring that shipment collections and deliveries are processed according to DHL network standards, while also supporting revenue growth by promoting DHL products and value-added services. You will act as a key point of contact for both internal and external customers, delivering a professional, courteous, and efficient service experience.
Key Responsibilities
In this role, your daily responsibilities will include a mix of customer service, operational accuracy, and sales support, such as:
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Acting as a brand ambassador by attending to customer needs in a friendly and professional manner
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Answering customer inquiries and directing them to the appropriate DHL department when required
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Processing shipments accurately at the counter to ensure correct airway bills and service selection
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Promoting and selling DHL value-added services such as Insurance, Import Express, and Time Definite Delivery
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Following customer service and ISO procedures to maintain safe and compliant operations
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Handling customer complaints effectively and resolving issues with minimal escalation
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Maintaining accurate records of cash sales, supplies, and daily cash summaries
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Ensuring all shipments are manifested and documentation is completed by the end of each shift
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Supporting call center activities during off-hours by tracking and tracing shipments
Skills, Experience, and Qualifications
To succeed as a Sales Advisor at DHL, candidates should bring strong interpersonal and organizational skills along with the ability to work under pressure. The ideal profile includes:
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Excellent verbal communication and customer service skills
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Professional presentation, grooming, and hygiene standards
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Strong organizational abilities and the capacity to prioritize tasks
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Ability to work effectively as part of a busy team or independently
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Confidence in problem-solving and taking initiative
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Working knowledge of Microsoft Word, Excel, and PowerPoint
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Good written and spoken English; Arabic is an advantage
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Understanding of the service industry and DHL network is a plus
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A valid driving license is preferred but not mandatory
Why Join DHL in Abu Dhabi?
Working with DHL means becoming part of a global organization known for reliability, innovation, and career development. Employees benefit from structured training, exposure to international logistics operations, and a culture that values teamwork and continuous improvement. This role is ideal for individuals who enjoy customer interaction, sales-driven environments, and achieving “right first time” service standards.
How to Apply
Interested candidates can apply online through the official DHL careers portal
using the link below:
👉
Apply here:
Conclusion
The Sales Advisor role at DHL Worldwide Express in Abu Dhabi offers an excellent opportunity to build a long-term career with a global logistics leader. By combining customer service excellence with sales responsibility, this position allows you to grow professionally while contributing directly to customer satisfaction and business success. If you are motivated, service-oriented, and ready to work in a dynamic environment, DHL could be the perfect place to advance your career.
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