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ibis Hotels, part of the globally renowned Accor Group, is currently hiring Guest Service Agents, offering an excellent opportunity for hospitality professionals who are passionate about customer service and memorable guest experiences. This role is ideal for individuals who enjoy interacting with people, thrive in a dynamic hotel environment, and want to grow their careers with one of the world’s leading hospitality groups.

Why Work for Accor?

Accor is far more than a worldwide hotel leader—it is a community that celebrates individuality, diversity, and professional growth. At Accor, employees are encouraged to be themselves and to shape their own career journeys. The company strongly believes that work should bring purpose to life, not just a paycheck. Through continuous learning, global mobility, and internal development programs, Accor empowers its team members to explore limitless possibilities across its international portfolio of brands, including ibis.

By joining Accor, you become part of a culture that values innovation, inclusion, and long-term career progression in the hospitality industry.

About the Guest Service Agent Role

First impressions truly matter in hospitality, and as a Guest Service Agent, you are at the heart of that experience. You will be responsible for welcoming guests from the moment they arrive until their departure, ensuring every interaction is warm, professional, and memorable. This role plays a vital part in shaping guest satisfaction and brand reputation.

Guest Service Agents act as the main point of contact for guests at the front desk, handling check-ins, check-outs, requests, and inquiries with efficiency and care. The position requires attention to detail, excellent communication skills, and a proactive approach to service.

Key Responsibilities

In this role, you will:

• Greet guests warmly and manage smooth check-in and check-out procedures

• Respond promptly to guest requests and resolve issues professionally

• Handle billing, settlements, and account accuracy with care

• Take initiative to personalize guest experiences whenever possible

• Promote hotel facilities and services, identifying opportunities to up-sell

• Maintain high service standards aligned with ibis and Accor brand values

Your ability to anticipate guest needs and deliver consistent service will directly contribute to positive guest reviews and repeat visits.

What’s in It for You?

Accor offers a range of attractive benefits designed to support both personal and professional growth:

• Employee benefit card with discounted rates at Accor hotels worldwide

• Access to structured learning programs through Accor Academies

• Opportunities for internal promotion and global career mobility

• A supportive, inclusive, and people-focused work culture

Working with ibis also means being part of a young, diverse, and vibrant team that values collaboration and mutual respect.

Qualifications and Skills

To be successful as a Guest Service Agent, you should have:

• A service-focused personality and passion for hospitality

• Prior experience in a similar role (hotel experience is an advantage)

• Familiarity with Opera or similar hotel management systems

• Fluency in English (additional languages are a strong advantage)

• Strong communication, interpersonal, and problem-solving skills

Diversity and Inclusion at Accor

Accor is deeply committed to diversity and inclusion. The company actively works to attract, recruit, and promote talent from all backgrounds, ensuring equal opportunities for growth and success.

How to Apply

If you are ready to build a rewarding career with ibis and Accor, apply online through the official careers portal:

👉 Apply Now: