About the Role
The Receptionist position at GEMS Education is more than a traditional front-desk role. It combines customer service, administration, communication, and coordination to support the smooth daily operation of the school. The successful candidate will be responsible for providing accurate information to callers and visitors regarding school location, curriculum, admissions procedures, tours, and general school structure. This role directly supports admissions and marketing efforts by creating a positive first impression and capturing visitor and caller data for lead generation.
Key Responsibilities
In this role, the Receptionist will be expected to handle a wide range of tasks, including:
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Welcoming visitors warmly and ensuring they receive appropriate guidance and assistance
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Answering incoming telephone calls courteously and directing them to the correct staff members
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Responding to general enquiries related to admissions, curriculum, tours, and school operations
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Booking and coordinating school tours in line with admissions requirements
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Maintaining accurate caller and visitor databases to track enquiry volumes and support marketing insights
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Completing administrative and secretarial tasks to support the wider Front of House and admissions teams
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Ensuring all GEMS policies, procedures, and codes of conduct are followed consistently
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Attending staff meetings and supporting committees or school events when required
This position requires professionalism, discretion, and the ability to manage multiple tasks efficiently during peak school hours.
Skills and Experience Required
GEMS Education is looking for candidates who demonstrate strong communication skills and a service-oriented mindset. The ideal candidate should meet the following criteria:
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Minimum one year of experience in a receptionist or customer service–focused role
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Excellent written and verbal communication skills
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Strong interpersonal skills with the ability to work in a diverse, multicultural school environment
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Good organisational skills and the ability to multitask during busy periods
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Sound administrative and secretarial abilities
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Good computer literacy, with strong knowledge of Microsoft Office (advanced skills are an advantage)
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Professional appearance, punctuality, and reliability
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Willingness to support school events, admissions cycles, and peak operational periods
Education and Compliance
Candidates should hold a Bachelor’s or Master’s degree, or a qualification relevant to the position. As part of GEMS Education’s safeguarding commitment, all appointments are subject to a UK-enhanced DBS or equivalent police clearance, ensuring the safety and wellbeing of students and staff.
Why Join GEMS Education?
Working at GEMS Education offers the opportunity to be part of one of the world’s most respected private education groups. Employees benefit from a supportive professional environment, exposure to international best practices in education, and opportunities for career growth within a global network of schools. The Receptionist role is an excellent entry point for candidates seeking long-term development in the education sector.
How to Apply
Interested candidates can apply online through the official job listing:
If you are passionate about customer service, administration, and working in a school environment, this Receptionist role at GEMS Education could be the perfect next step in your career.
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