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About the Role
As an Airport Services Agent, you will be directly responsible for providing exceptional service to passengers at different touchpoints throughout their journey. Your role plays a vital part in creating a smooth and stress-free airport experience, from check-in to boarding and arrival procedures. By ensuring that every traveler feels valued and supported, you will actively contribute to maintaining Qatar Airways’ world-class reputation for service excellence.
Key Responsibilities
This role involves daily coordination across various airport functions to ensure both efficiency and comfort for passengers. Key responsibilities include:
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Providing customer service support to passengers at check-in, boarding gates, arrival halls, transit areas, and lounges.
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Coordinating with multiple internal teams such as baggage handlers, ramp teams, security staff, and customer service partners.
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Verifying documentation such as passports, visas, and travel permits to ensure compliance with travel regulations.
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Assisting passengers in navigating the airport, including directing them to the correct lounges, departure gates, and transfer desks.
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Monitoring and supporting baggage handling processes, including assisting passengers with baggage claims and service recovery where needed.
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Completing administrative tasks before and after flights, ensuring records and reporting are updated.
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Ensuring compliance with Qatar Airways’ safety and security standards, while actively promoting On-Time Performance.
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Liaising with cargo handling, catering, fueling, and loading teams to ensure smooth flight operations and turnaround management.
This position requires strong attention to detail, a calm approach in fast-paced situations, and excellent customer care skills.
What Qatar Airways Looks For
To be successful in this position, you should have:
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A Bachelor’s degree or equivalent qualification.
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Experience in a customer-facing role within an airport environment.
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Familiarity with airport operations, including passenger handling, baggage processes, aircraft turnaround, and safety standards.
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Knowledge of Weight and Balance processes and Dangerous Goods handling will be an advantage.
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Flexibility to work rotational shifts, including weekends and public holidays.
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A positive and professional attitude when dealing with customers of different nationalities and backgrounds.
Why Join Qatar Airways?
Qatar Airways is recognized globally for excellence in aviation, customer service, and operational performance. Working with Qatar Airways means joining a highly diverse, forward-thinking, and ambitious global team.
The airline prides itself on offering:
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Continuous learning and development opportunities
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A multicultural work environment
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A supportive and structured career growth pathway
As part of a global community, employees are encouraged to bring ideas, creativity, and passion to their work. Qatar Airways believes in pushing boundaries and achieving what others consider impossible.
Conclusion
The Airport Services Agent role in Dubai is a fantastic opportunity for motivated individuals who enjoy working in an energetic airport setting and have a passion for delivering outstanding customer service. If you are ready to grow with one of the world’s most prestigious airlines and make a meaningful impact every day, this role may be the right fit for you.
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