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About the Role
The main objective of this role is to provide critical support to the UAE Cargo Commercial function by managing administrative, reporting, and system-related tasks. The Officer - Cargo Sales Support ensures that the sales team can focus on core business development and customer engagement while all back-end functions operate seamlessly.
From maintaining accurate data to coordinating sales reports, the role is designed for individuals who thrive on organization, attention to detail, and teamwork. This position is crucial in keeping operations running smoothly, especially when sales staff are meeting customers or handling external responsibilities.
Key Responsibilities
As an Officer - Cargo Sales Support, your duties will include:
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Managing the end-to-end quote process, ensuring all rate requests are accurate, timely, and well-documented.
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Preparing and distributing regular reports on quotation success rates, agent performance, route trends, and overall UAE sales performance.
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Maintaining consistency and accuracy across systems like SkyChain, CRM, and Excel trackers.
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Providing administrative and back-office support through data entry, document tracking, and coordination within the sales department.
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Organizing and archiving essential sales documents, such as rate approvals and commercial agreements.
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Acting as a key coordination point when sales staff are unavailable, ensuring business continuity.
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Working closely with the pricing and capacity management teams to track and communicate available cargo space.
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Assisting in analyzing customer buying trends, agent contributions, and market movements to identify upselling or optimization opportunities.
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Supporting the launch of sales campaigns by preparing customer lists, monitoring responses, and tracking follow-ups.
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Observing competitor activities and sharing insights to help the company maintain a competitive edge in the UAE cargo market.
Qualifications and Skills
To qualify for this role, candidates should hold at least a Bachelor’s Degree, preferably in Data Analysis or a related field. You’ll need 2–4 years of experience in cargo sales or coordination, with knowledge of SkyChain, Excel, and BI tools considered a strong advantage.
Proficiency in English is required, while knowledge of additional languages will be beneficial in supporting a diverse customer base.
Core Competencies
Flydubai values employees who demonstrate:
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Customer Focus – Putting customer satisfaction at the heart of all operations.
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Teamwork – Collaborating effectively with colleagues across departments.
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Effective Communication – Ensuring smooth coordination and clear reporting.
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Accountability and Commitment – Taking ownership and delivering quality results.
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Resilience and Flexibility – Maintaining a positive “can-do” attitude in a fast-paced environment.
Information Security Responsibility (ISR)
The selected candidate must adhere to Flydubai’s ISR (Information Security Responsibility) policies by reporting incidents, attending awareness sessions, and maintaining compliance in all business operations.
Why Join Flydubai?
Flydubai is one of the fastest-growing airlines in the region, offering an inclusive work environment, career growth opportunities, and competitive compensation. Joining the Cargo Sales Support team means being part of a dynamic, innovative company that values efficiency, teamwork, and customer satisfaction.
How to Apply
Interested candidates can apply directly through the official Flydubai careers portal:
👉 Apply Now
Location: Dubai, UAE
Position: Officer - Cargo Sales Support
Employment Type: Full-Time
Application Date: 17 October 2025
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This is your chance to be part of Flydubai’s growing cargo division and contribute to one of the most respected airlines in the region. Don’t miss this exciting opportunity to take your logistics and sales career to the next level with Flydubai.
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