Recruitment Event in Mumbai & Pune for Contact Center Agents

Qatar Airways, one of the world’s leading airlines, has announced a recruitment event in Mumbai and Pune, India, offering a remarkable opportunity for individuals to join its Contact Center team in Ahmedabad. This hiring initiative reflects the airline’s continued growth and its commitment to building a world-class team that delivers exceptional customer service.

About the Role

The airline is currently seeking Contact Center Agents who will play a key role in ensuring customer satisfaction across multiple communication channels including telephone, email, and web chat. These professionals will be responsible for assisting customers with reservations, answering queries, processing refunds, and providing seamless support that enhances the overall travel experience.

Key responsibilities include:

Responding professionally to customer calls and queries.
Selling, up-selling, and cross-selling Qatar Airways products and services.
Handling multiple products and services, while escalating issues to senior staff when required.
Creating and modifying reservations, issuing tickets, and providing fare quotes.
Managing refunds and changes as per policies.

Successful candidates will undergo six weeks of classroom training followed by four weeks of on-the-job training on the Amadeus system and Qatar Airways’ products. With expert guidance, new hires will be fully equipped to excel in their role.

Benefits and Perks

Joining Qatar Airways means being part of a five-star airline that values its employees. Selected candidates will enjoy a competitive salary package along with a host of benefits, including:

Travel privileges across the airline’s global network.
Health insurance coverage.
Relocation support for those residing outside Ahmedabad.
Transportation assistance for night shifts.
Annual leave and other benefits as per local labor laws.

This is not just a job—it’s a career path that allows individuals to grow within a globally recognized brand.

Candidate Profile

To be considered for this position, applicants must meet the following requirements:

Education and Experience:

High school qualification with at least two years of relevant experience in airline reservations, ticketing, airport check-ins, or contact centers.
Experience with a GDS system, preferably Amadeus, is essential.
IATA or Airline Basic Tariff certification is an added advantage.

Skills and Competencies:

Excellent written and spoken English with strong listening skills.
Ability to handle calls in a fast-paced, high-volume environment.
Proficiency with computers and typing skills.
Customer-focused with a warm, polite, and professional personality.
Flexibility to work shifts and adapt to changing requirements.

Candidates must be willing to relocate or be based in Ahmedabad, India.

About Qatar Airways Group

From its humble beginnings with just four aircraft, Qatar Airways has grown into a global aviation powerhouse with 12 diverse business units under its brand. Known for breaking records and setting new standards, the airline thrives on innovation, resilience, and excellence. Joining the Qatar Airways family means contributing to a success story built on ambition and determination.

Apply Now

If you are ready to take your career to new heights and be part of an extraordinary journey, this is your chance. Attend the recruitment event in Mumbai or Pune and seize the opportunity to join the Qatar Airways Group in Ahmedabad.

👉 Apply here: Qatar Airways Careers