Closing Date: 01 October 2025
Are you passionate about customer service, leadership, and the aviation industry? dnata, part of the globally renowned Emirates Group, is hiring for the role of Contact Center Manager in Bengaluru. This exciting opportunity offers professionals the chance to play a vital role in delivering world-class customer experiences while contributing to the success of one of the most admired air and travel services providers in the world.
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About dnata
dnata is more than a global air and travel services provider—it is a purpose-driven organization that connects people with opportunities and possibilities. With operations across 130+ airports in 34 countries, dnata provides ground handling, cargo, travel, and catering & retail services.
The company is guided by a bold vision: to be the world’s most admired air and travel services provider. Its values—safety, teamwork, respect, ambition, and future thinking—are embedded in every aspect of the business. At dnata, diversity is celebrated, ambition is nurtured, and achievement is recognized.
Job Purpose
As a Contact Center Manager, you will be responsible for leading the end-to-end strategy, development, and operations of the contact centre. The role demands a strong focus on customer satisfaction, operational excellence, and employee engagement, ensuring that dnata continues to uphold its reputation for service excellence.
Key Responsibilities
In this role, you will:
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Develop and implement the contact centre strategy to achieve business, service, and revenue goals.
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Lead, inspire, and motivate teams to ensure high performance, customer satisfaction, and strong engagement.
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Manage budgets effectively while ensuring alignment with business priorities.
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Analyse operational data, identify performance trends, and implement initiatives to improve sales and service.
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Forecast workforce requirements and manage recruitment and resource planning.
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Optimise processes and leverage systems to enhance efficiency and service delivery.
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Represent the Emirates Group brand, share best practices across the global network, and champion innovation.
Qualifications and Experience
To be considered for this role, candidates must have:
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A Bachelor’s degree and 8+ years of airline sales and contact centre experience.
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Strong leadership and people management skills in a multicultural environment.
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Comprehensive knowledge of contact centre operations and airline industry procedures.
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Excellent communication, negotiation, and influencing skills.
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Expertise in talent selection, assessment, and management processes.
Why Join dnata and Emirates Group?
At Emirates Group, employees enjoy career development opportunities and global exposure within one of the most diverse and dynamic workforces, comprising professionals from over 170 nationalities. The organization is committed to employee growth, training, and long-term success.
Salary & Benefits: Successful candidates will receive a competitive remuneration package, including benefits aligned with global standards. Employees also gain access to travel benefits, professional growth opportunities, and the chance to work in a collaborative international environment.
Recruitment Process
The hiring process includes:
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Application Submission via the Emirates Group Careers website.
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Video Interview (HireVue): A chance to present your experience and aspirations.
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Panel Interview: With dnata’s hiring managers.
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Offer & Onboarding: Successful candidates will receive an offer, followed by a seamless onboarding process.
Apply Now
If you are ready for a challenging yet rewarding career opportunity in one of the world’s most respected aviation brands, don’t miss this chance.
👉 Apply here: Emirates Group Careers – Contact Center Manager
Closing Date: 01 October 2025
⚠️ ദയവായി ശ്രദ്ധിക്കുക
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നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Join dnata in Bengaluru and take the next step toward a career where innovation, customer service, and leadership come together to shape the future of travel.
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