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About the Role
The Duty Officer – Terminal Service Delivery is at the heart of airport operations. The role ensures passengers enjoy a seamless journey through Dubai International Airport (DXB) and Dubai World Central (DWC), from check-in and security to boarding. By coordinating operations and maintaining safety standards, the Duty Officer plays a vital part in upholding Dubai Airports’ reputation for excellence.
What You’ll Deliver
As a Duty Officer, you will:
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Oversee the airport’s overall safety systems and ensure compliance with international standards.
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Monitor multiple airport processes to ensure smooth operations.
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Manage the movement of passengers throughout the airport terminals.
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Escalate issues that negatively impact the passenger experience.
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Support terminal service teams in providing efficient, safe, and customer-friendly services.
Your role will directly influence how passengers perceive Dubai Airports, making you an essential part of the customer journey.
What You Bring
To be considered for this role, you’ll need to demonstrate:
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Educational Background: Diploma level or General Education Degree.
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Experience: At least 3–4 years of customer service experience, preferably in airport operations or related industries.
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Skills: Strong verbal and written communication skills, observational abilities, and knowledge of airport operations.
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Customer Focus: A proven ability to manage high-pressure situations while maintaining a positive customer experience.
These qualifications ensure you are well-prepared to meet the demands of a fast-paced and complex airport environment.
Life at Dubai Airports
Working at Dubai Airports means becoming part of a fast-moving, innovative business that operates 24/7. The company is committed to delivering great airport experiences for millions of travelers every year. Employees are encouraged to push boundaries, embrace innovation, and grow both professionally and personally.
Life here is about more than just a job – it’s about being part of a team that connects the world. From DXB, the world’s busiest international airport, to DWC, the airport of the future, Dubai Airports offers unmatched opportunities for career growth and global exposure.
About Dubai Airports
Dubai Airports owns and operates Dubai International (DXB) and Dubai World Central (DWC). DXB has been named the world’s busiest international airport for nine consecutive years, welcoming millions of travelers annually.
With more than 1,000 employees, Dubai Airports partners with airlines, passengers, and stakeholders to ensure seamless journeys and support the growth of Dubai’s travel sector.
How to Apply
If you’re ready to take your career to new heights, apply now for the Duty Officer – Terminal Service Delivery role.
👉 Apply Here: Dubai Airports Careers – LinkedIn Job Post
Submit your updated CV through the official job portal. Ensure your resume highlights your customer service experience, communication skills, and knowledge of airport operations.
Final Thoughts
The Duty Officer – Terminal Service Delivery role at Dubai Airports is an exciting opportunity for professionals passionate about safety, service, and operational excellence. By joining the team, you’ll not only build a rewarding career but also contribute to shaping the future of air travel in one of the world’s most innovative aviation hubs.
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