As part of its continued growth, Arabian Adventures is now hiring Customer Sales and Service Agents. This is an exciting chance for ambitious professionals who are passionate about travel, sales, and customer service to join a leading name in the industry.
Job Purpose
The Customer Sales and Service Agent role is designed for individuals who thrive on delivering exceptional customer experiences. As a front-line representative of Arabian Adventures, you will manage client enquiries, promote travel-related products, and ensure seamless ticketing and reservations.
The primary goal of this role is to convert enquiries into ticketed sales, while maintaining the high-quality standards Arabian Adventures is known for. Whether serving retail customers, government accounts, or corporate clients, you will help create memorable experiences from the very first interaction.
Key Responsibilities
Successful candidates will:
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Deliver excellent customer service by handling enquiries and resolving concerns professionally.
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Promote dnata products, loyalty programs, and destination information tailored to each customer’s needs.
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Maximize sales opportunities through cross-selling and upselling travel products.
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Manage reservations and ticketing in compliance with airline rules.
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Suggest alternate routes, classes, or carriers to meet client needs.
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Advise customers on essential travel requirements such as visas, passports, health, and insurance.
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Maintain regular communication with clients and update them about new offers.
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Follow internal audit standards and ensure accurate revenue documentation.
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Perform airline reservation tasks, including pre-flight checks, special service requests, and queue management.
Qualifications and Skills
To be considered for this role, applicants must meet the following criteria:
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Education: Completion of 12 years of schooling or equivalent.
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Experience: At least 1 year in sales, reservations, or ticketing.
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Knowledge and Skills:
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Strong geographical knowledge and numerical ability.
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Excellent communication, interpersonal, and telephone skills.
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Familiarity with airline reservation systems and dnata Front Office system.
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Proficiency in Microsoft Office (Word and Excel).
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Languages: Fluency in English (spoken and written) is essential. Additional skills in Arabic or other foreign languages are an advantage.
Salary and Benefits
Working at Arabian Adventures means being part of the Emirates Group, one of the most respected organizations in global aviation and travel. Employees benefit from:
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Competitive, tax-free salaries.
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Comprehensive benefits packages.
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Travel discounts and privileges.
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Access to training and career development programs.
In addition, employees enjoy living and working in Dubai, one of the world’s most cosmopolitan cities. With its modern infrastructure, diverse culture, and vibrant lifestyle, Dubai provides an unmatched environment for both career growth and personal enrichment.
Apply Today
If you are eager to build a career with one of the region’s top travel and tourism brands, don’t miss this opportunity. Applications close on 12 September 2025.
👉 Apply through the official Emirates Group Careers website: Apply Now
Final Thoughts
The role of Customer Sales and Service Agent at Arabian Adventures offers a unique opportunity to combine your passion for travel with professional growth in the Emirates Group. With its focus on quality, innovation, and customer experience, Arabian Adventures is the perfect platform to develop your career. Apply today and take the first step toward a rewarding future in Dubai’s thriving travel industry.
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