Exciting Job Opportunities at Emirates for Dubai Airport

Air Arabia PJSC, one of the leading low-cost carriers in the Middle East and North Africa region, is hiring passionate and customer-focused individuals for the role of Call Center Agent in Manama, Bahrain. This opportunity is ideal for candidates seeking a dynamic career in the aviation and customer service sector. If you are someone who enjoys engaging with people and thrives in fast-paced environments, this could be the right role for you.

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📅 Job Details:

• Position: Call Center Agent

• Company: Air Arabia PJSC (G9)

• Location: Manama, Bahrain

• Posted on: 12 May 2025

• Country: AE (Bahrain-based role)

• Apply Link: Added Below

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🛫 Job Purpose:

The Call Center Agent is a key member of the customer service team, responsible for managing inbound customer calls and delivering top-quality assistance. The role involves handling reservations, modifications, and cancellations for flights and holiday packages. Agents are also expected to promote additional services such as ancillary products and loyalty programs, all while ensuring customer satisfaction and contributing to the company's overall revenue and service goals.

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💼 Key Responsibilities:

• Handle all customer inquiries, complaints, and service requests efficiently and professionally.

• Provide accurate information about Air Arabia’s products, services, and policies.

• Process bookings, modifications, cancellations, and other travel-related requests.

• Address customer complaints and resolve issues quickly, escalating complex matters to the appropriate departments when necessary.

• Promote company services, including holiday packages, travel insurance, and loyalty programs.

• Ensure performance targets, including customer satisfaction, quality standards, and productivity, are consistently met.

• Support team operations and demonstrate flexibility in daily tasks.

• Follow up on customer leads, ensuring timely responses and satisfaction.

• Participate in new initiatives and training to enhance service delivery.

• Perform other duties as assigned by supervisors or line managers.

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🎓 Qualifications and Skills:

• Minimum of a High School Diploma or equivalent qualification.

• Proficient in using technology and office software such as Microsoft Office.

• Good command of English and Arabic (spoken and written).

• Strong interpersonal and communication skills.

• Ability to understand and resolve customer issues effectively.

• Flexible to work under pressure and handle high call volumes.

• Willing to work long hours and on shift basis as per company requirements.

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🧑‍💼 Work Experience:

• Prior experience is not mandatory for this role; however, any previous experience in a customer service or call center environment will be considered an added advantage.

• Must be able to recognize customer behavior and provide appropriate solutions and support.

• Capability to deal with various customer personalities and difficult situations, such as complaints or emergency queries.

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🌟 Why Join Air Arabia?

Joining Air Arabia means becoming part of a growing and dynamic team in one of the most respected airlines in the region. You’ll benefit from comprehensive training, career development opportunities, and a vibrant work culture centered around service excellence.

If you are ready to take off with your career and build your future in the aviation industry, don’t miss this opportunity. Apply today and become a part of the Air Arabia family.

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For more details and to apply, visit:

🔗 Apply Now