About Rixos Hotels
Rixos Hotels is part of Ennismore, a global hospitality company offering a range of hotel and lifestyle brands. The company focuses on creating welcoming experiences while supporting employee development, learning and career growth.
Rixos Marina Abu Dhabi is a luxury hotel offering Turkish-inspired hospitality and high service standards. The property combines accommodation, leisure and dining experiences for guests visiting Abu Dhabi.
Job Details
| Job Details | Information |
|---|---|
| Company | Rixos Hotels |
| Position | Order Taker |
| Hotel | Rixos Marina Abu Dhabi |
| Location | Abu Dhabi, UAE |
| Job Type | Full-time |
| Industry | Hospitality / Hotels |
| Department | In-Room Dining |
| Education | High School Diploma or Equivalent |
| Experience | Previous hotel/F&B experience preferred |
| Application | Online |
About the Order Taker Role
The Order Taker will handle in-room dining calls and accurately record guest food and beverage orders. The position requires excellent telephone communication, attention to detail and a good understanding of hotel food and beverage services.
The employee will also coordinate with kitchen and service teams to ensure orders are prepared and delivered according to guest requirements.
Key Responsibilities
The main responsibilities include:
Answer in-room dining calls promptly and courteously.
Take and accurately record guest food and beverage orders.
Confirm room numbers, order details and special requests.
Assist guests with menu selections and recommendations.
Explain menu items, ingredients and available options.
Enter orders accurately into the POS system.
Communicate dietary requirements and allergies to the kitchen.
Coordinate with kitchen and service teams for timely delivery.
Follow up on orders and guest satisfaction.
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Handle guest inquiries, requests and complaints professionally.
Promote additional food and beverage items when appropriate.
Maintain accurate order records and guest preferences.
Follow hotel hygiene, safety and service standards.
Required Qualifications and Skills
Candidates applying for the Rixos Order Taker position should meet the following requirements:
High school diploma or equivalent.
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Previous experience in in-room dining, room service, F&B or a similar hotel role.
Good knowledge of food and beverage products.
Excellent verbal and telephone communication skills.
Good English communication skills.
Basic computer and POS system knowledge.
Strong customer service and interpersonal skills.
Excellent attention to detail.
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Ability to work under pressure in a fast-paced hotel environment.
Professional appearance and positive attitude.
Flexibility to work shifts, weekends and public holidays.
Additional language skills are an advantage.
Salary and Benefits
The advertised position includes the following benefits:
Competitive salary.
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Duty meals including breakfast, lunch, dinner, midnight meals and coffee breaks.
Vacation tickets and hotel benefits.
Medical insurance.
Work Environment
The Order Taker will work in a guest-focused hotel environment and communicate regularly with guests and different operational teams. The position requires a professional telephone manner, accurate order processing and the ability to remain calm while handling multiple requests.
Teamwork and respect are also important, with the company promoting an inclusive workplace where employees are supported and valued.
How to Apply
Interested candidates can apply online through the Rixos Hotels job posting on LinkedIn.
Apply for Order Taker – Rixos Hotels
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Conclusion
The Rixos Hotels Order Taker vacancy in Abu Dhabi is an opportunity for hospitality professionals with experience in in-room dining, room service or food and beverage operations. The role combines guest communication, order processing, POS operation and coordination with hotel service teams. Candidates who meet the requirements can apply online for consideration.
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