Job Details
| Job Title | Receptionist |
|---|---|
| Company | Premier Inn Hotels LLC |
| Job Type | Full-Time |
| Industry | Hospitality |
| Location | Dubai, United Arab Emirates |
| Workplace | Abu Dhabi International Airport |
| Experience Required | Minimum 1 year as a Hotel Receptionist |
| Language Requirement | Arabic (Speaking, Reading & Writing) |
| Software Knowledge | Opera PMS |
| Posted Date | 10 July 2026 |
About the Role
The Receptionist serves as the first point of contact for hotel guests and plays an important role in creating a positive guest experience. The position involves handling guest check-ins and check-outs, processing reservations, managing payments, responding to inquiries, and coordinating with internal departments to ensure efficient service delivery.
The successful candidate should be customer-focused, organized, and capable of working efficiently in a busy hospitality environment while maintaining high service standards.
Key Responsibilities
The selected candidate will be responsible for:
Welcoming guests, visitors, and suppliers professionally.
Managing guest check-in and check-out procedures.
Answering telephone calls and guest inquiries.
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Providing information about hotel services, promotions, nearby attractions, and room rates.
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Processing reservations, cancellations, and payments accurately.
Following company cash handling procedures.
Building relationships with corporate clients.
Encouraging guest reviews and online feedback.
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Monitoring guest feedback and identifying service improvements.
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Performing administrative duties such as filing, emails, and correspondence.
Maintaining reception supplies and office stationery.
Coordinating guest requests with other hotel departments.
Ensuring guest safety by following company safety procedures.
Required Qualifications
Applicants should meet the following qualifications:
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Minimum one year of experience as a Hotel Receptionist in a Front Office department.
Knowledge of Opera Property Management System (PMS).
Ability to speak, read, and write Arabic.
Previous experience in the hospitality industry is preferred.
Skills
Candidates should demonstrate:
Excellent customer service skills.
Strong communication abilities.
High attention to detail.
Good organizational and time management skills.
Ability to work independently and within a team.
Flexibility to perform well under pressure.
Positive attitude and proactive approach to guest service.
Benefits
Premier Inn offers a competitive employee package that includes:
Competitive salary.
Company accommodation.
Transportation.
Medical insurance, including dental coverage.
Air ticket allowance.
Work-life balance through structured working hours.
Internal career development opportunities.
Supportive workplace culture.
Promotion-from-within career pathway.
Work Environment
Premier Inn operates through a strategic partnership between Emirates Group and Whitbread PLC and manages hotels across the UAE and Qatar. The company focuses on delivering quality guest experiences while providing employees with a collaborative, professional, and supportive work environment. Team members are encouraged to develop their skills and explore future career opportunities within the organization.
How to Apply
Interested candidates can submit their application through the official Premier Inn careers portal using the following application page:
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Before applying, ensure that your CV is updated and clearly highlights your hotel front office experience, Opera PMS knowledge, customer service skills, and Arabic language proficiency.
Conclusion
The Premier Inn Receptionist vacancy offers an excellent opportunity for hospitality professionals who have experience in hotel front office operations and enjoy delivering quality guest service. With competitive employee benefits, structured career development, and a supportive working environment, this role is suitable for candidates seeking long-term employment in the UAE hospitality sector. Eligible applicants are encouraged to review the job requirements carefully and submit their applications through the official recruitment portal.
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