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If you are looking for Customer Service Coordinator jobs in Dubai, Majid Al Futtaim has announced an exciting opportunity for customer-focused professionals to join its Sales, Service & Store Operations team. This full-time position is ideal for candidates with experience in customer service, shopping malls, hospitality, or luxury hotels. The successful candidate will support daily customer service operations, ensure exceptional guest experiences, and help maintain high service standards across one of the company's shopping destinations.

About Majid Al Futtaim

Majid Al Futtaim is one of the Middle East's leading lifestyle, retail, and shopping mall operators. With operations across multiple countries and a workforce of more than 50,000 employees, the company manages world-class shopping malls, retail brands, entertainment destinations, and communities. Known for delivering exceptional customer experiences, Majid Al Futtaim continues to create memorable moments through innovation, quality service, and operational excellence.

Job Details

Job Information	Details
Job Title	Customer Service Coordinator
Company	Majid Al Futtaim
Location	Dubai, United Arab Emirates
Category	Sales, Service & Store Operations
Employment Type	Full-time
Education	High School Diploma or Equivalent
Experience	Minimum 1 Year
Industry	Retail / Shopping Mall Operations
Application Mode	Online

About the Role

The Customer Service Coordinator is responsible for supporting the execution of customer service programs within a Majid Al Futtaim shopping mall. The role focuses on ensuring smooth daily operations at the Customer Service Information Desk, assisting shoppers, handling customer enquiries, resolving complaints, and maintaining excellent service standards.

The successful candidate will work closely with supervisors and customer service teams to deliver a positive shopping experience while supporting mall operations and promotional activities.

Key Responsibilities

The selected candidate will be responsible for:

• Providing customers with information about mall facilities, stores, services, and amenities.

• Assisting visitors with directions and general enquiries at the Customer Service Information Desk.

• Supporting the smooth daily operation of customer service desks.

• Informing customers about ongoing and upcoming promotional events.

• Handling customer enquiries both in person and over the phone.

• Resolving customer complaints professionally in accordance with company policies and service standards.

• Managing the Gift Card program within the assigned shopping mall.

• Processing payments related to gift cards according to company procedures.

• Maintaining high customer service standards and ensuring compliance with established service guidelines.

• Working closely with supervisors and team leaders to improve customer satisfaction.

Required Qualifications

Applicants should possess:

• High School Diploma or equivalent qualification.

• Minimum one year of customer service experience.

• Experience in a shopping mall, luxury hotel, or hospitality environment is preferred.

• Ability to work in a customer-facing role.

• Knowledge of retail or shopping mall operations is an advantage.

Required Skills

Successful candidates should demonstrate:

• Excellent communication and interpersonal skills.

• Strong customer service and problem-solving abilities.

• Professional attitude and positive personality.

• Good organizational and multitasking skills.

• Ability to resolve customer complaints effectively.

• Cash handling and payment processing knowledge.

• Basic computer skills.

• Teamwork and collaboration abilities.

• Attention to detail and commitment to service excellence.

Benefits

Majid Al Futtaim offers employees a rewarding and supportive workplace. Eligible employees may receive benefits according to company policy, including:

• Competitive salary package.

• Medical insurance.

• Paid annual leave.

• Professional training and career development opportunities.

• Friendly and collaborative work environment.

• Opportunities for career growth within the Majid Al Futtaim Group.

• End-of-service benefits as per UAE Labour Law.

Work Environment

The Customer Service Coordinator will work within a busy shopping mall environment, interacting with customers, retail stores, and internal teams throughout the day. The role requires professionalism, excellent communication, and the ability to manage customer enquiries efficiently while maintaining the highest standards of customer satisfaction.

Employees will work as part of a diverse team dedicated to delivering memorable shopping experiences and supporting smooth mall operations.

How to Apply

Interested candidates can submit their applications through the official Majid Al Futtaim Careers portal.

Application Steps

1. Visit the official application link below.

2. Review the complete job description and eligibility requirements.

3. Prepare your updated CV and relevant supporting documents.

4. Complete the online application form.

5. Submit your application through the official recruitment portal.

Application Link:

Conclusion

The Customer Service Coordinator position at Majid Al Futtaim offers an excellent opportunity for individuals seeking a customer service career in Dubai's retail and shopping mall industry. The role provides valuable experience in customer relations, mall operations, complaint resolution, and service excellence while working for one of the region's leading retail organizations. Candidates with customer service experience and a passion for creating positive customer experiences are encouraged to apply through the official Majid Al Futtaim Careers website.