About Etihad Airways
Etihad Airways is the national airline of the United Arab Emirates and one of the world's leading aviation companies. Headquartered in Abu Dhabi, the airline operates an extensive global network connecting passengers and cargo across major international destinations. Etihad Cargo plays an important role in supporting global trade by providing reliable air freight solutions, specialized cargo handling, and logistics services while maintaining high standards of safety, operational excellence, and customer satisfaction.
Job Details
| Job Title | Cargo Controller |
|---|---|
| Company | Etihad Airways |
| Job Location | Abu Dhabi, United Arab Emirates |
| Employment Type | Full-Time |
| Work Mode | On-site |
| Department | Cargo Operations |
| Education | High School Certificate (Diploma Preferred) |
| Experience | Minimum 3 Years in Cargo Operations or Cargo Customer Service |
| Industry | Aviation & Cargo Logistics |
About the Role
The Cargo Controller will be part of Etihad's 24/7 Cargo Operations Center, responsible for monitoring high-value shipments and special cargo across the airline's global network. The role focuses on ensuring shipments meet service level agreements (SLAs), Cargo IQ standards, and operational performance targets. The successful candidate will monitor shipment milestones, coordinate recovery actions for delays, communicate with customers, and work closely with airport and network teams to maintain smooth cargo operations.
Key Responsibilities
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Monitor cargo shipments using operational dashboards and tracking systems.
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Ensure special cargo and high-priority shipments are delivered safely and on time.
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Identify shipment delays and initiate appropriate service recovery actions.
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Coordinate with airport teams and network stakeholders to resolve operational issues.
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Monitor cargo performance against Cargo IQ standards, SLAs, and operational KPIs.
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Provide first-level investigation into service failures and shipment irregularities.
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Communicate proactively with customers regarding shipment updates and booking changes.
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Support continuous improvement initiatives to reduce delays and improve service quality.
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Assess operational risks and escalate safety or security concerns when required.
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Collaborate with the Commercial Products and Hub Quality teams to monitor end-to-end shipment performance.
Required Qualifications
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High school qualification with a diploma in logistics, operations management, or a related field preferred.
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Minimum three years of experience in cargo operations or cargo customer service.
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Knowledge of cargo handling procedures and air freight operations.
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Understanding of cargo industry regulations and compliance requirements.
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Industry training in cargo operations, security, customer service, or special cargo handling is an advantage.
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Ability to work rotating shifts in a 24/7 operational environment.
Skills Required
Technical Skills
Air cargo operations and shipment monitoring.
Cargo tracking systems and operational dashboards.
Cargo IQ standards and Service Level Agreements (SLAs).
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Knowledge of dangerous goods, special cargo, and aviation regulations.
Cargo documentation and regulatory compliance.
Professional Skills
Excellent communication and coordination abilities.
Strong problem-solving and decision-making skills.
Customer service orientation.
Ability to work under pressure in a fast-paced environment.
Attention to detail and analytical thinking.
Teamwork and stakeholder management.
Benefits
Specific employee benefits are not listed in the job posting. However, employees may receive:
Competitive salary and employment benefits.
Opportunities for career growth within Etihad Airways.
Professional development and industry training.
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Experience working in a global aviation and logistics environment.
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Exposure to advanced cargo operations and international logistics.
Work Environment
This position is based in Etihad's Cargo Operations Center in Abu Dhabi and operates on a shift schedule to support 24/7 cargo activities. Employees work closely with airport operations, commercial teams, cargo handling partners, and customers to ensure shipments move efficiently through the global network. The role requires quick decision-making, strong coordination, and continuous monitoring of operational performance.
How to Apply
Interested candidates can apply online through the official job application page. Before submitting your application, ensure your resume highlights your cargo operations experience, logistics knowledge, customer service skills, and relevant certifications or industry training.
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Conclusion
The Etihad Cargo Controller position in Abu Dhabi offers an excellent opportunity for experienced cargo professionals seeking to advance their careers in the aviation industry. The role combines cargo operations, shipment monitoring, customer communication, and service recovery while supporting the safe and timely movement of high-value cargo. Candidates with logistics expertise, operational experience, and strong problem-solving skills are encouraged to apply for this full-time opportunity.
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