About flydubai
flydubai is one of the UAE's leading airlines, connecting millions of passengers to destinations across the Middle East, Europe, Africa, and Asia. Known for its customer-focused approach and expanding global network, flydubai offers rewarding career opportunities in a dynamic and multicultural work environment.
Job Details
| Job Details | Information |
|---|---|
| Job Title | Supervisor – Customer Support |
| Company | flydubai |
| Location | Dubai, United Arab Emirates |
| Employment Type | Full-Time |
| Department | Behind the Scenes |
| Education | Bachelor's Degree |
| Experience | 3–5 Years (With Degree) / 5–7 Years (Without Degree) |
| Languages | Fluent in English & Arabic |
| Application Mode | Online |
About the Role
The Supervisor – Customer Support is responsible for maintaining high customer service standards while leading and supporting the customer support team. The role involves monitoring team performance, improving operational processes, handling complex customer concerns, coordinating VIP and group passenger movements, and ensuring customer satisfaction through efficient service delivery.
This position requires strong leadership, communication, and decision-making skills in a fast-paced airline environment.
Key Responsibilities
The selected candidate will be responsible for:
Monitor and improve customer support team performance.
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Ensure productivity, efficiency, and service quality targets are achieved.
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Guide team members in handling complex customer inquiries and complaints.
Recommend process improvements to enhance customer experience.
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Supervise customer support operations during service disruptions.
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Execute approved disruption procedures and communication plans.
Coordinate VIP and group passenger movements.
Provide operational updates to relevant stakeholders.
Conduct daily team briefings to improve customer service.
Monitor customer emails and calls for quality assurance.
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Work with internal departments to resolve recurring customer issues.
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Maintain accurate documentation of operational events and customer interactions.
Required Qualifications
Candidates should meet the following requirements:
Bachelor's Degree or equivalent qualification.
3–5 years of relevant experience with a Bachelor's Degree.
5–7 years of relevant experience without a degree.
Experience in airline operations is desirable.
Fluent in English and Arabic.
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Knowledge of Salesforce, ARMS, and Microsoft Office applications.
Strong leadership and customer service experience.
Excellent problem-solving and communication skills.
Ability to manage multiple priorities under pressure.
Skills
Ideal candidates should possess:
Customer support supervision
Team leadership
Airline operations
Customer relationship management
Complaint resolution
Salesforce
ARMS system
Microsoft Office
Quality assurance
Operational coordination
Communication skills
Decision-making
Adaptability
Benefits
Employees joining flydubai may receive:
Competitive salary package
Comprehensive employee benefits
Professional training and development
Career advancement opportunities
Multicultural work environment
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Travel-related employee benefits in accordance with company policy
Work Environment
The Supervisor – Customer Support will work in a fast-paced airline operations environment where delivering excellent customer service is a priority. The role requires close coordination with customer support teams, operational departments, and stakeholders to ensure efficient issue resolution and a consistent passenger experience, especially during operational disruptions.
How to Apply
Interested candidates who meet the eligibility requirements can apply through the official flydubai Careers website.
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നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Before applying, ensure your CV highlights your leadership experience, airline or customer support background, bilingual communication skills, and experience with customer service systems such as Salesforce or ARMS.
Conclusion
The Supervisor – Customer Support position at flydubai is an excellent opportunity for experienced customer service professionals looking to advance their careers in the aviation industry. Candidates with strong leadership abilities, airline operations knowledge, and a commitment to delivering outstanding customer experiences are encouraged to apply through the official flydubai Careers portal.
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