About flydubai
flydubai is one of the UAE's leading airlines, connecting passengers to destinations across the Middle East, Africa, Europe, Central Asia, and beyond. Since its launch, the airline has focused on providing affordable, reliable, and customer-focused travel experiences while continuously expanding its global network and digital services.
Job Details
| Job Details | Information |
|---|---|
| Job Title | Coordinator – Customer Engagement |
| Company | flydubai |
| Location | Dubai, United Arab Emirates |
| Employment Type | Full-Time |
| Department | Behind the Scenes |
| Education | Bachelor's Degree |
| Experience | 0–2 Years (With Degree) / 2–4 Years (Without Degree) |
| Language | Fluent English |
| Application Mode | Online |
About the Role
The Coordinator – Customer Engagement is responsible for delivering outstanding customer support across flydubai's digital communication channels. The role involves responding to customer inquiries, resolving complaints, supporting premium and special assistance passengers, and maintaining the airline's reputation through professional online engagement.
The successful candidate will also collaborate with internal teams, monitor digital conversations, manage customer settlements, and ensure consistent communication that reflects flydubai's customer service standards.
Key Responsibilities
The selected candidate will be responsible for:
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Respond to customer inquiries across digital communication channels.
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Engage with passengers, media representatives, and third-party service providers.
Resolve customer complaints professionally and efficiently.
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Provide accurate and timely information in line with flydubai brand standards.
Escalate complex customer issues when required.
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Monitor digital platforms to protect and maintain the airline's reputation.
Manage customer settlement cases through completion.
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Maintain accurate customer interaction records within company systems.
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Update knowledge base templates and customer response guidelines.
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Support communication during operational disruptions and irregular operations.
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Participate in training sessions and stay informed about industry developments.
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Comply with information security policies and company procedures.
Required Qualifications
Candidates should meet the following requirements:
Bachelor's Degree or equivalent qualification.
0–2 years of relevant experience with a degree.
2–4 years of relevant experience without a degree.
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Experience in the travel industry, customer service, customer engagement, or social media is preferred.
Fluent English communication skills.
Strong problem-solving and decision-making abilities.
Excellent interpersonal and customer relationship skills.
Ability to work in a fast-paced operational environment.
Skills
Ideal candidates should possess:
Customer engagement
Customer service
Digital communication
Complaint resolution
Social media communication
Problem-solving
Teamwork
Effective communication
Customer relationship management
Time management
Attention to detail
Adaptability
Benefits
Employees joining flydubai may receive:
Competitive salary package
Comprehensive employee benefits
Professional training and development
Career growth opportunities
Dynamic and multicultural work environment
Travel-related benefits as per company policy
Work Environment
The Coordinator – Customer Engagement works in a fast-paced airline operations environment where customer satisfaction is the primary focus. The role requires continuous interaction with passengers through digital platforms while working closely with internal departments to ensure timely issue resolution and consistent service delivery.
How to Apply
Interested candidates who meet the eligibility requirements can submit their application through the official flydubai Careers portal.
⚠️ ദയവായി ശ്രദ്ധിക്കുക
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കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
Before applying, ensure your CV highlights your customer service experience, digital communication skills, travel or airline industry experience, and ability to manage customer interactions professionally.
Conclusion
The Coordinator – Customer Engagement position at flydubai offers an excellent opportunity for customer service professionals seeking a career in the aviation industry. Candidates with strong communication skills, digital engagement experience, and a passion for delivering exceptional customer service are encouraged to apply through the official flydubai Careers website and become part of one of the UAE's leading airlines.
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