About DSC Facilities Services
DSC Facilities Services is a well-established facilities management company providing integrated maintenance and support solutions across the UAE. The company is committed to delivering reliable services through experienced professionals, modern technology, and a customer-focused approach. Employees work in a collaborative environment where quality service and operational excellence are key priorities.
Job Details
| Job Details | Information |
|---|---|
| Company Name | DSC Facilities Services |
| Job Title | Customer Service Agent |
| Job Location | United Arab Emirates |
| Industry | Facilities Management |
| Employment Type | Full-Time |
| Experience Required | 3–5 Years UAE Experience |
| Education | Relevant qualification preferred |
| Application Mode | Email Application |
About the Role
The Customer Service Agent will act as the primary point of contact for clients, ensuring that customer requests and service inquiries are handled professionally and efficiently. The successful candidate will coordinate with internal departments, maintain accurate service records using CAFM software, and contribute to delivering high standards of customer satisfaction.
This position is suitable for professionals who have previous experience in UAE facilities management companies and enjoy working in a fast-paced service environment.
Key Responsibilities
The selected candidate will be responsible for:
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Handle customer inquiries through phone, email, and other communication channels.
Coordinate service requests with internal departments.
Maintain accurate records using CAFM software.
Monitor customer requests and ensure timely follow-up.
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Provide professional customer support and resolve service-related issues.
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Maintain effective communication with clients and operational teams.
Follow company procedures and service quality standards.
Support daily administrative and customer service operations.
Required Qualifications
Applicants should meet the following requirements:
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3–5 years of UAE experience in facilities management companies.
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Hands-on experience with CAFM software, preferably Lattice.
Excellent communication and customer service skills.
Ability to coordinate effectively with internal teams.
Strong organisational and problem-solving abilities.
Professional attitude and attention to detail.
Essential Skills
Successful candidates should possess:
Customer service excellence.
Strong verbal and written communication.
Knowledge of CAFM systems.
Client relationship management.
Time management.
Team collaboration.
Problem-solving skills.
Computer proficiency.
Benefits
Employees may receive benefits according to company policy, including:
Competitive salary package.
Professional working environment.
Career development opportunities.
Training and skill enhancement.
Supportive team culture.
Benefits in accordance with UAE Labour Law.
Work Environment
DSC Facilities Services offers a structured workplace where customer satisfaction and operational efficiency are priorities. Employees work closely with different departments to ensure service requests are completed efficiently while maintaining professional communication with clients. The company values teamwork, accountability, and continuous improvement.
How to Apply
Interested candidates can submit their updated CV by email.
Email: careers.fs@dsc.ae
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Before applying, ensure your CV highlights your UAE facilities management experience, CAFM software knowledge, customer service achievements, and relevant qualifications.
Conclusion
The Customer Service Agent position at DSC Facilities Services offers an excellent opportunity for experienced professionals seeking facilities management careers in the UAE. Candidates with strong customer service experience, knowledge of CAFM software, and the ability to coordinate effectively with clients and internal teams are encouraged to apply. If your qualifications match the requirements, submit your updated CV and take the next step in your career with DSC Facilities Services.
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