Al-Futtaim Group is one of the Middle East's most respected and diversified business groups. Established in the 1930s and headquartered in Dubai, the company operates across automotive, financial services, real estate, retail, and healthcare sectors. With more than 35,000 employees in over 20 countries across the Middle East, Asia, and Africa, Al-Futtaim partners with more than 200 globally recognized brands. The company is committed to excellence, innovation, collaboration, and customer satisfaction while providing employees with opportunities for professional growth.
Job Details
| Details | Information |
|---|---|
| Job Title | Cafe Customer Service Associate |
| Company | Al-Futtaim Private Company LLC |
| Brand | M&S Cafe |
| Location | United Arab Emirates |
| Employment Type | Full-Time |
| Industry | Retail & Hospitality |
| Job Requisition ID | 179657 |
| Application Mode | Online |
About the Role
The Cafe Customer Service Associate plays an important role in creating an enjoyable shopping and dining experience for customers. The position involves delivering excellent customer service, maintaining store presentation, supporting inventory management, assisting with sales activities, and operating the cash register according to company procedures.
The successful candidate will work closely with the retail team to ensure customers receive friendly, efficient service while contributing to smooth daily store operations. This role is well suited for individuals with strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced retail environment.
Key Responsibilities
As a Cafe Customer Service Associate, your responsibilities will include:
Welcome customers and provide friendly, professional service.
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Assist customers with product selection and answer general inquiries.
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Handle customer concerns and escalate complex issues when necessary.
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Maintain a clean, organized, and visually appealing café and retail area.
Ensure displays meet company visual merchandising standards.
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Receive deliveries and assist with stocking shelves and café supplies.
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Monitor inventory levels and help maintain product availability.
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Recommend products through upselling and cross-selling techniques.
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Stay informed about products to provide accurate recommendations.
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Operate the cash register and process customer transactions accurately.
Handle cash and payments according to company policies.
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Keep the checkout area clean, organized, and customer-friendly.
Required Qualifications
Candidates applying for this position should have:
High school diploma or equivalent qualification.
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Previous experience in retail, hospitality, café, or customer service is preferred.
Experience operating a cash register is an advantage.
Basic knowledge of inventory handling and stock replenishment.
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Ability to work flexible shifts, including weekends if required.
Good communication skills in English.
Essential Skills
Successful candidates should demonstrate:
Excellent customer service skills.
Strong interpersonal and communication abilities.
Sales and product recommendation skills.
Cash handling and transaction accuracy.
Inventory management awareness.
Time management and organizational skills.
Ability to work in a fast-paced environment.
Teamwork and collaboration.
Positive attitude and professional appearance.
Attention to detail.
Employee Benefits
Benefits may vary according to company policy and employment terms and may include:
Competitive salary package.
Health insurance.
Paid annual leave.
End-of-service benefits as per UAE Labour Law.
Employee discounts on selected brands.
Professional training and career development opportunities.
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Opportunities for internal career progression within Al-Futtaim Group.
Supportive and multicultural work environment.
Work Environment
M&S Cafe and Al-Futtaim provide a professional, customer-focused workplace where teamwork, service excellence, and operational efficiency are highly valued. Employees work in a dynamic retail environment that encourages collaboration, continuous learning, and maintaining high standards of customer satisfaction. The role requires flexibility, enthusiasm, and a commitment to delivering outstanding service throughout each shift.
How to Apply
Interested candidates can apply online through the official Al-Futtaim Careers portal.
Before submitting your application, ensure your resume is updated with your latest qualifications, work experience, and contact details.
Conclusion
The Cafe Customer Service Associate position at M&S Cafe, Al-Futtaim Group, offers an excellent opportunity for individuals seeking a career in retail and customer service in the UAE. This role allows candidates to develop valuable experience in customer relations, sales support, inventory management, and retail operations while working with one of the region's most established business groups. If you are passionate about customer service, enjoy working in a team environment, and are looking to grow your retail career, this opportunity is worth exploring through the official Al-Futtaim Careers portal.
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