If you enjoy solving customer issues, providing exceptional service, and interacting with people daily, this position could be the perfect next step in your career.
Job Overview
The Customer Service Representative will be responsible for assisting customers, promoting products and services, handling inquiries, and ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and the capacity to work effectively as part of a team.
Job Details
| Details | Information |
|---|---|
| Position | Customer Service Representative |
| Job ID | 37087 |
| Location | Dubai, UAE |
| Job Type | Full-Time |
| Work Mode | Onsite |
| Experience Required | 1–2 Years |
| Posted Date | 24 June 2026 |
| Education | Graduate / Diploma |
Key Responsibilities
The selected candidate will perform a variety of customer service and sales-related duties, including:
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Promote and sell Etisalat plans to businesses, institutions, government entities, and Emirati customers.
Explain product features, benefits, and pricing to customers.
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Identify opportunities for upselling and cross-selling services.
Handle customer inquiries professionally and efficiently.
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Build strong customer relationships through effective communication.
Resolve customer complaints and provide suitable solutions.
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Maintain accurate records of customer interactions and transactions.
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Follow company communication procedures and service guidelines.
Provide feedback to improve customer service processes.
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Recognize and report customer trends and recurring issues to team leaders.
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Ensure customer satisfaction through prompt and effective support.
Required Qualifications
Applicants should meet the following requirements:
Education
Graduate or Diploma qualification (Mandatory).
Experience
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Minimum 1 year of experience in:
Call Center Operations
Customer Care
Front Desk Services
Customer Support Roles
Age Requirement
Candidates should be below 30 years of age.
Skills and Competencies
Successful candidates should possess:
Excellent verbal and written communication skills.
Strong customer service orientation.
Good listening and interpersonal skills.
Ability to multitask effectively.
Problem-solving capabilities.
Computer proficiency and basic system knowledge.
Ability to work in a team environment.
Positive and professional attitude.
Why Apply for This Role?
This opportunity offers candidates the chance to develop valuable customer service and sales experience while working in a professional corporate environment.
Benefits of this role include:
Full-time employment opportunity.
Exposure to customer care and sales operations.
Professional career development.
Opportunity to work with a dynamic team.
Enhancement of communication and relationship-building skills.
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Experience with leading telecommunications products and services.
Who Should Apply?
This position is suitable for:
Customer service professionals.
Call center executives.
Front desk staff.
Fresh graduates with relevant customer-facing experience.
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Candidates looking to build a long-term career in customer support and sales.
How to Apply
Interested candidates can submit their applications through the official application portal using the link below:
Conclusion
The Customer Service Representative position in Dubai is an excellent opportunity for candidates who are passionate about customer support, communication, and sales. With a professional work environment, career development opportunities, and exposure to customer relationship management, this role offers a strong foundation for long-term career growth. If you have customer service experience, strong communication skills, and a commitment to delivering exceptional customer experiences, this could be the ideal opportunity for you. Submit your application today and take the next step in your professional journey.
