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This role is ideal for candidates who enjoy working with people, delivering exceptional customer service, and representing a prestigious global brand. As the first point of contact for passengers and visitors at the private terminal (FBO), the Guest Experience Executive plays a vital role in ensuring smooth, elegant, and seamless travel experiences.
About Jetex
Jetex is a globally recognized executive aviation company operating in more than 35 locations worldwide. The company offers a comprehensive ecosystem of aviation services including:
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Private jet terminals (FBOs)
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Aircraft fueling
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Ground handling
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Global trip planning
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Luxury hospitality services
Jetex is known for its premium hospitality standards and dedication to delivering personalized experiences for private jet passengers, corporate travelers, and aircraft operators.
Job Overview
| Job Title | Guest Experience Executive |
|---|---|
| Company | Jetex |
| Location | London, United Kingdom |
| Department | BQH Operations |
| Education | High School Education |
| Experience | 1–2 years in aviation, airline, hotel, or hospitality industry preferred |
| Work Authorization | Right to work in the UK required |
The Guest Experience Executive ensures that every visitor entering the FBO terminal receives professional, friendly, and personalized service from arrival until boarding the aircraft.
Key Responsibilities
The selected candidate will be responsible for delivering exceptional hospitality services to passengers and visitors.
Main duties include:
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Welcome and greet passengers and guests arriving at the FBO terminal
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Provide a high level of customer service with a professional and friendly attitude
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Manage passenger documentation and customs requirements
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Handle customer requests such as menu orders and seating arrangements
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Coordinate passenger and luggage movement inside and outside the terminal
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Prepare and organize flight details for passengers arriving the next day
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Respond to customer complaints politely and professionally
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Assist during events, exhibitions, or shows when required
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Perform other tasks assigned by the Line Manager
Compliance and Safety Responsibilities
Employees must follow company policies and procedures while maintaining safety and service standards.
Key compliance expectations include:
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Following documented company procedures
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Maintaining records related to job responsibilities
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Ensuring health and safety practices are followed
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Exercising duty of care while interacting with passengers and team members
Required Skills and Qualifications
Candidates applying for this role should possess strong communication and hospitality skills.
Minimum requirements include:
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High school education
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1–2 years of experience in aviation, airline, hotel, or hospitality industry
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Strong interpersonal and communication skills
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Excellent customer service ability
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Basic IT skills including MS Office and database management
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Professional appearance and presentation
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Full driving license
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Legal right to work in the UK
Additional advantage:
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Knowledge of another language
Why Work at Jetex?
Jetex offers employees a professional environment with global exposure and career growth opportunities.
Benefits and highlights may include:
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Opportunity to work in the luxury aviation industry
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Exposure to VIP clients and international travelers
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Career development and learning programs
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Personalized career growth opportunities
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Participation in innovative company projects
Jetex is committed to becoming an employer of choice, supporting employees with development opportunities and global career mobility.
How to Apply
If you are passionate about hospitality, aviation, and providing world-class customer service, this opportunity at Jetex could be the perfect next step in your career.
Apply online through the official Jetex careers portal:
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