Customer service professionals play a critical role in maintaining strong relationships with customers and ensuring satisfaction with products and services. At Sharaf DG, employees are encouraged to deliver exceptional support, promote telecom solutions, and contribute to business growth by helping customers find the right products and plans. If you have strong communication skills and a passion for customer interaction, this role can be a great step forward in your career in the UAE.
Job Position Overview
| Position | Company | Location | Job Type |
|---|---|---|---|
| Customer Service Representative | Sharaf DG | Dubai, United Arab Emirates | Full-Time |
This role is offered on a hybrid work model, allowing employees to work partly from the office while maintaining flexibility in their schedule.
Key Responsibilities
The Customer Service Representative role focuses on assisting customers, promoting products, and ensuring smooth communication between the company and its clients.
Main responsibilities include:
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Promote and sell Etisalat business plans to companies, institutions, government clients, and Emirati customers
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Explain plan features, benefits, and pricing to potential customers
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Identify opportunities for upselling and cross-selling products and services
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Provide excellent customer support and respond to inquiries quickly
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Build long-term relationships with customers through clear and professional communication
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Handle customer complaints and provide effective solutions within the required time frame
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Maintain accurate records of customer interactions, transactions, and feedback
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Follow company communication procedures, policies, and guidelines
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Identify customer needs and ensure a high level of satisfaction
Customer service representatives are expected to maintain a positive and professional attitude at all times while ensuring that every customer interaction is handled efficiently.
Skills and Abilities
To succeed in this position, candidates should possess strong communication and problem-solving skills along with the ability to multitask.
Important skills include:
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Excellent verbal and written communication skills
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Strong listening and interpersonal abilities
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Ability to work effectively as part of a team
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Good problem-solving and analytical skills
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Strong multitasking capabilities
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Basic computer proficiency
Employees who can handle multiple customer requests while maintaining professionalism will perform well in this role.
Job Requirements
Candidates applying for this position must meet the following criteria:
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Minimum 1 year of experience in Call Centre, Customer Care, or Front Desk roles
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Graduate degree preferred
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Certification in Customer Service is an advantage
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Experience handling customer complaints and service inquiries
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Ability to work in a fast-paced retail or telecom environment
Previous experience in customer interaction or service-oriented roles will be beneficial.
Why Work at Sharaf DG?
Sharaf DG is recognized as one of the UAE’s most trusted electronics retailers, known for its innovation, technology expertise, and customer-focused approach.
Benefits of working with Sharaf DG include:
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Opportunity to work with a well-known retail brand in the UAE
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Exposure to the technology and telecommunications sector
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Professional work environment with career growth opportunities
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Experience working with diverse customers and business clients
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Competitive salary and performance-based incentives
Employees gain valuable industry exposure while developing strong communication and customer management skills.
How to Apply
Interested candidates can apply directly through the official LinkedIn job listing.
Before applying, make sure your CV clearly highlights your customer service experience, communication skills, and ability to handle customer inquiries.
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A Customer Service Representative position at Sharaf DG offers a valuable opportunity for professionals looking to build a career in customer relations, retail services, and telecommunications sales in Dubai. With the right skills and dedication, candidates can grow within a leading organization known for delivering exceptional customer experiences across the UAE.
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