Joining KONE means becoming part of a company that values innovation, teamwork, and employee well-being while delivering world-class solutions in elevators and escalators.
Job Overview
| Position | Location | Company | Job Type |
|---|---|---|---|
| Customer Care Agent | Sharjah, UAE | KONE | Full-Time |
About KONE
KONE is a global leader in elevator and escalator solutions, known for its commitment to quality, safety, and innovation. Recognized as a Top Employer in the UAE and across the region, KONE focuses on creating a collaborative work culture that supports growth, diversity, and employee satisfaction.
Job Purpose
The Customer Care Agent acts as the main point of contact for customers, handling inbound and outbound communications, managing service requests, and ensuring smooth coordination between customers and technical teams.
Key Responsibilities
As a Customer Care Agent, you will play a vital role in customer communication and service coordination.
Call Handling & Operations
- Manage alarm calls, test calls, and customer service requests
- Register cases and dispatch technicians when required
- Follow up on open cases and ensure timely resolution
- Provide safety instructions during emergency situations
Customer Interaction
- Handle inbound and outbound calls professionally
- Resolve customer queries and complaints effectively
- Conduct customer satisfaction surveys
- Identify potential business leads and share with sales teams
Coordination & Support
- Connect customers to the appropriate departments
- Support marketing campaigns and customer engagement activities
- Ensure accurate documentation of all customer interactions
Qualifications & Requirements
Candidates applying for this role should meet the following criteria:
- Bachelor’s degree or equivalent qualification
- Minimum 2 years of experience in customer service
- Fluency in English and Arabic (mandatory)
- French language skills are an advantage
- Strong IT and communication skills
Skills That Will Help You Succeed
To excel in this role, candidates should have:
- Excellent customer handling and communication skills
- Ability to work under pressure and manage multiple tasks
- Strong problem-solving and decision-making abilities
- Attention to detail and organizational skills
- Empathy and professionalism in handling customer concerns
Why Join KONE?
KONE offers a supportive and growth-oriented work environment.
Key Benefits
- Work with a globally recognized company
- Strong focus on employee well-being and engagement
- Opportunities for career growth and development
- Collaborative and inclusive workplace culture
- Exposure to international standards and practices
Work Environment
- Based in Sharjah office
- Contact center and customer service operations
- Fast-paced and team-oriented environment
How to Apply
Interested candidates can apply through the official job link below:
Make sure your CV highlights your customer service experience, language skills, and communication abilities.
Take the next step in your career with KONE and become part of a team that delivers exceptional service and innovative solutions worldwide.
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