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This position is ideal for professionals who have customer service experience and leadership skills and want to grow within a well-established organization. The reception area is the first point of contact for customers, so the supervisor plays a critical role in ensuring smooth operations and a positive service experience.
Job Details
| Details | Information |
|---|---|
| Job Title | Reception Supervisor |
| Company | Al-Futtaim Automotive (BYD) |
| Location | Ras Al Khaimah, United Arab Emirates |
| Job Type | Full-Time |
| Department | Aftersales Service |
| Industry | Automotive |
About the Company
Al-Futtaim Group is one of the most diversified business groups in the Middle East, operating across automotive, retail, finance, healthcare, and real estate sectors. The automotive division represents leading brands and is now actively involved in electric mobility solutions through BYD.
The company focuses on customer experience, innovation, and professional development, offering long-term career opportunities across its regional operations.
Role Overview
The Reception Supervisor manages the service reception area at the aftersales service center. The role ensures smooth customer flow, supervises reception staff, and supports service advisors in maintaining high performance standards.
This position requires leadership ability, attention to detail, and strong communication skills to handle customers, staff coordination, and service documentation.
Key Responsibilities
The selected candidate will oversee daily reception operations and ensure service quality.
Operational Duties
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Supervise and coordinate reception staff activities
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Assign daily tasks and monitor performance
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Ensure job cards are created and closed accurately
Customer Experience
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Monitor customer interactions and service updates
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Handle complaints and escalations professionally
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Improve customer satisfaction and communication
Service & Compliance
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Monitor warranty and parts request processes
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Follow OEM and company service standards
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Maintain safety and reception environment standards
Training & Reporting
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Coach and mentor reception and advisor staff
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Prepare performance reports and improvement plans
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Coordinate with service advisors for smooth operations
Skills & Requirements
Applicants should meet the following qualifications:
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Leadership and supervisory ability
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Excellent communication and customer service skills
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Knowledge of DMS systems (SAP or similar)
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Problem-solving and conflict resolution skills
Candidates with automotive service center experience will have an advantage.
Career Benefits
Working with Al-Futtaim Automotive provides strong career growth and exposure to modern vehicle technologies.
Highlights
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Professional corporate environment
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Experience with global automotive brands
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Skill development in service operations
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Long-term career progression opportunities
Employees may progress to roles such as Service Manager, Aftersales Coordinator, or Customer Experience Manager.
How to Apply
Interested candidates can apply directly through the official Al-Futtaim careers portal.
Application Steps
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Update your CV with customer service and leadership experience
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Highlight automotive or service center background
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Include communication and system skills
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Apply using the link below:
Conclusion
The Reception Supervisor role at Al-Futtaim Automotive in Ras Al Khaimah is an excellent opportunity for candidates seeking a stable and rewarding career in the UAE automotive industry. With exposure to innovative electric vehicle technology, professional training, and advancement opportunities, this position offers long-term career growth. Qualified applicants with leadership and customer service skills should apply early to secure their chance to join this leading organization.
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