Assistant – Store Incharge Job in UAE | Everest Metal Industries LLC Hiring Now

Banking professionals and customer service specialists looking for career opportunities in the UAE can now apply for the Customer Service Officer position at the Emaar Branch, Dubai. This full-time, on-site role offers the opportunity to work directly with customers, support daily branch operations, and contribute to delivering a seamless banking experience. Candidates who enjoy interacting with customers, handling operational responsibilities, and ensuring service excellence will find this position an ideal career move within the financial services sector.

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Role Overview

The Customer Service Officer serves as the first point of contact for customers visiting the branch. The role focuses on providing professional assistance, resolving queries, handling customer documentation, and ensuring that all services are delivered accurately and within regulatory and operational guidelines. By supporting daily branch operations and promoting digital banking services, the officer plays a key role in improving customer satisfaction and operational efficiency.

Job Details

Job Detail	Information
Job Title	Customer Service Officer
Location	Emaar Branch, Dubai, UAE
Job Type	Full-Time
Degree Required	Bachelor’s Degree
Job ID	221

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Key Responsibilities

The selected candidate will perform a variety of customer-facing and operational duties, including:

• Delivering high-quality customer service and ensuring timely transaction processing

• Handling customer inquiries, providing accurate guidance, and resolving service requests

• Managing customer deliverables such as debit cards, cheque books, statements, and access credentials

• Ensuring compliance with internal policies, regulatory procedures, and service standards

• Supporting branch operations under the supervision of the Line Manager

• Encouraging customers to use digital banking channels and assisting with digital onboarding

• Assisting with branch initiatives, process improvements, and project activities

• Maintaining awareness of the Business Continuity Plan and responding appropriately during incidents

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Skills and Qualifications Required

Candidates applying for the Customer Service Officer role should possess:

Education

• Bachelor’s Degree in a relevant discipline

Core Skills

• Strong customer service orientation and communication skills

• High attention to detail and accuracy in handling customer transactions

• Ability to work collaboratively within a team environment

• Good organisational and time-management abilities

• Willingness to learn, adapt, and take initiative

• Analytical thinking and problem-solving capabilities

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Why Apply for This Role?

This position provides an excellent opportunity to build a long-term career in banking while gaining exposure to branch operations and customer relationship management.

Key benefits include:

• Professional experience in a leading banking environment

• Opportunities to develop customer service and operational expertise

• Exposure to digital banking initiatives and modern financial services systems

• Career growth opportunities within branch and banking operations

• Structured and professional workplace environment

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How to Apply

Interested candidates can apply online through the official recruitment portal using the link below:

Apply Now

Before applying, ensure your CV highlights customer service experience, banking or financial operations exposure, communication skills, and educational qualifications. Early applications are recommended, as branch-level customer service roles in Dubai often attract a high number of applicants.