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Job Overview
The Back Office Agent is responsible for handling customer account activations, modifications, documentation verification, CRM updates, and coordination with internal technical and service teams. The role focuses on ensuring that every request is processed accurately and within defined service-level timelines.
Job Details
| Job Title | Location | Business Unit | Job Type | Job ID |
|---|---|---|---|---|
| Back Office Agent | Dubai International Academic City, UAE | edara | Full-Time | 12426 |
Key Responsibilities
Selected candidates will manage a variety of operational and administrative tasks that support customer service operations.
Main duties include:
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Assigning and processing activities through operational tools
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Verifying customer documentation such as IDs, application forms, visas, tenancy contracts, and authorization letters
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Creating or modifying customer accounts based on verified data
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Conducting verification calls to customers before completing activation requests
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Updating trackers, CRM systems, and service records accurately
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Coordinating with IT, CRM, GIS, and customer service teams to resolve technical issues
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Raising technical tickets and following up to ensure timely completion
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Communicating service completion details to relevant teams through email
Qualifications and Experience
Candidates applying for the Back Office Agent role should meet the following requirements:
Education
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Diploma or Degree in Management Information Systems or equivalent qualification
Experience
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Minimum 2 years of experience in back-office or retail operations
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Experience in call center or customer service environments preferred
Skills Required
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Strong analytical and problem-solving abilities
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Excellent written and verbal communication skills
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High proficiency in MS Office (Excel, Word, Outlook, PowerPoint)
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Knowledge of Siebel, Oracle, POS, or BSCS systems is an advantage
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Ability to work under pressure while maintaining high accuracy
Why Consider This Role?
Working as a Back Office Agent provides exposure to large-scale operational systems and customer service processes. The role is ideal for professionals who enjoy structured workflows, data verification, and cross-team coordination.
Highlights:
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Full-time employment in Dubai
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Exposure to CRM and enterprise operational systems
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Career development opportunities in operations and customer service
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Professional, process-driven work environment
How to Apply
Interested candidates can submit their applications directly through the official job portal using the link below:
Prepare an updated CV highlighting your back-office processing, CRM system experience, and documentation verification skills to improve your chances of selection. Early applications are recommended as recruitment may close once the required number of candidates is shortlisted.
⚠️ ദയവായി ശ്രദ്ധിക്കുക
നിങ്ങൾ ഈ ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS സിവി മാത്രമേ അപ്ലോഡ് ചെയ്യുക,
കാരണം ATS Upload ചെയ്താൽ മാത്രമേ ഷോർട്ട് ലിസ്റ്റിൽ ഉൾപ്പെടുകയുള്ളു.
നിങ്ങൾക്ക് ഒരു പ്രൊഫഷണൽ ATS CV ആവശ്യമുണ്ടെങ്കിൽ,
ഈ കാണുന്ന നമ്പറിൽ വാട്സാപ്പിൽ മെസ്സേജ് അയക്കുക:
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