Role Overview
The Sales Coordinator supports the Sales & Marketing department by handling essential administrative and coordination tasks throughout the sales process. This role is central to ensuring smooth communication with clients, accurate preparation of sales documentation, and effective internal coordination that helps maximize revenue while maintaining strong guest loyalty. You will act as a key point of contact for clients, supporting inquiries, proposals, and event documentation while promoting the Ritz-Carlton brand image both internally and externally.
Key Responsibilities
Sales & Administrative Support
The Sales Coordinator performs a variety of office and coordination duties, including:
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Preparing sales-related documents such as proposals, contracts, and banquet event orders
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Filing, typing, copying, emailing, and managing sales correspondence
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Gathering and assembling brochures and promotional materials
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Entering, reconciling, and verifying sales data such as leads, commissions, and third-party information
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Maintaining accurate records using sales and CRM software
Client Communication & Guest Interaction
A significant part of the role involves client-facing communication:
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Serving as the main contact point for clients via phone and email
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Responding promptly to questions and special requests
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Providing accurate information about hotel facilities, room types, rates, packages, dining outlets, and events
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Supporting relationship-building efforts that encourage repeat business and brand loyalty
Brand & Team Collaboration
The Sales Coordinator actively supports brand standards and teamwork by:
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Promoting awareness of The Ritz-Carlton brand image at all times
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Maintaining professional appearance and confidentiality of sensitive information
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Working closely with colleagues to achieve shared sales and service goals
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Supporting quality assurance standards and company policies
Professional Conduct & Service Excellence
In line with The Ritz-Carlton’s renowned service culture, the Sales Coordinator is expected to:
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Welcome and acknowledge guests according to company standards
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Anticipate guest needs and resolve issues professionally
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Communicate clearly and courteously with guests and colleagues
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Demonstrate integrity, accuracy, and attention to detail in all written and verbal communication
Physical requirements are minimal and include the ability to move or carry items up to 10 pounds when required.
Preferred Qualifications
To be successful in this role, candidates should meet the following criteria:
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Education: High school diploma or G.E.D. equivalent
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Experience: Minimum of 1 year of related work experience
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Supervisory Experience: Not required
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Licenses/Certifications: None required
Previous experience in hospitality, sales coordination, or administrative roles is considered an advantage.
Why Join The Ritz-Carlton?
Working at The Ritz-Carlton means becoming part of a culture built on the legendary Gold Standards, which include the Credo, Service Values, and Employee Promise. Associates are empowered to be creative, compassionate, and thoughtful while delivering rare and special luxury service.
As part of Marriott International, employees benefit from:
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A diverse and inclusive global work environment
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Career development and internal growth opportunities
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Exposure to award-winning luxury hospitality operations
Conclusion
The Sales Coordinator position at The Ritz-Carlton Abu Dhabi Grand Canal is an outstanding opportunity for professionals who are passionate about luxury hospitality, client service, and teamwork. With strong brand values, global career prospects, and a supportive work culture, this role offers both professional growth and personal fulfillment. If you are ready to contribute to exceptional guest experiences while advancing your career, this is the perfect opportunity to apply and join a world-class hospitality team.
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