Position Summary
The Laboratory Receptionist is responsible for the accurate and efficient reception of patients, specimens, and laboratory requests. This position supports laboratory operations by managing patient registration, billing coordination, test ordering, specimen handling documentation, and report distribution. The role also involves scheduling appointments, managing follow-ups, data entry, and ensuring compliance with laboratory policies and regulatory standards.
In this position, the Laboratory Receptionist acts as a key liaison between phlebotomists, laboratory personnel, patients, clinicians, and the billing and insurance departments. Maintaining confidentiality and providing a positive patient experience are essential components of this role.
Summary of Main Duties
The Laboratory Receptionist actively supports the vision, mission, and culture of University Hospital Sharjah while adhering to all hospital policies, procedures, and fire regulations. The role contributes to international accreditation standards by participating in quality and compliance initiatives.
Key duties include managing the phlebotomy reception area, ensuring front desk readiness at the start of each working day, answering calls and emails, directing inquiries to appropriate laboratory staff, and scheduling patient appointments for laboratory testing. The receptionist is also responsible for maintaining accurate records, databases, logs, and filing systems related to phlebotomy and laboratory services.
Core Responsibilities
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Attend to patients and direct them to the appropriate laboratory services
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Greet patients, clinicians, and visitors in a professional and courteous manner
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Verify patient identity using approved identification procedures
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Provide clear instructions regarding specimen collection and laboratory processes
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Assist with billing documentation and insurance-related requirements when applicable
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Organize and maintain front desk forms, records, and office stationery
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Support inventory tracking and ordering of phlebotomy supplies
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Assist laboratory staff with administrative tasks and documentation
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Prepare materials required for audits, inspections, and accreditation reviews
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Perform additional related duties as required
Position Requirements and Qualifications
Candidates should hold a Diploma or Bachelor’s Degree with a minimum of two years of customer care experience in a laboratory or healthcare setting, or an equivalent combination of education and experience. Proficiency in Microsoft Office, particularly Excel and Word, is essential, as the role involves data management and document preparation.
Applicants must have a strong command of English and Arabic, with the ability to communicate fluently in Arabic. Accurate typing skills, excellent interpersonal abilities, and professional telephone etiquette are required to interact effectively with patients, physicians, medical staff, and the public.
Additional Skills and Abilities
The ideal candidate should be able to work independently, follow written and verbal instructions, and manage time effectively in a fast-paced environment. A warm, approachable personality, strong attention to detail, and the ability to maintain strict confidentiality are critical. Knowledge of clerical procedures, office equipment operation, and a commitment to continuous professional development are also expected.
How to Apply
Interested and qualified candidates can apply directly through the official careers portal of University Hospital Sharjah:
This is an excellent opportunity to build a stable healthcare career in a reputable hospital environment while contributing to high-quality patient care in Sharjah.
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