The Senior Insurance Officer provides critical operational, analytical, and administrative support to both the Manager – Insurance Claims and the Manager – Group Insurance. This role is essential in ensuring smooth coordination of claims processing, policy management activities, and accurate reporting, while contributing to the overall efficiency and governance of the insurance function.
Key Responsibilities and Scope of the Role
Claims Support
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Collecting, reviewing, and validating insurance claim documentation
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Maintaining and updating claims tracking systems to ensure accuracy
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Assisting in preparing claim submissions and presentations for underwriters
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Coordinating with internal departments and stations for claim notifications and follow-ups
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Supporting monthly and quarterly claims reports and dashboards
Policy Management Support
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Assisting in data collection for local and global insurance policy renewals
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Maintaining the Global Insurance Policy Register with accurate records
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Preparing policy renewal summaries and status reports
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Tracking mandatory insurance requirements and supporting optimization initiatives
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Distributing insurance certificates to relevant stations and stakeholders
Contract Review, Reporting, and Analysis
The position also provides support in contract and tender reviews by logging and tracking documents submitted for insurance assessment and coordinating with brokers on coverage clarifications. From a reporting perspective, the Senior Insurance Officer compiles and formats data for dashboards, reconciliations, and management reports, including monthly declarations to finance teams. Maintaining enhanced liability contract databases and identifying data inconsistencies are key responsibilities that require strong analytical attention.
Training, Administration, and Coordination
Beyond technical duties, the role supports training and awareness initiatives, assisting in organizing sessions and preparing materials for internal stakeholders. Administrative coordination is another critical area, including managing premium payment processes through procurement systems such as Ariba, scheduling meetings, maintaining documentation, and supporting audits. Regular liaison with brokers, underwriters, and cross-functional teams ensures smooth communication and operational alignment.
Qualifications and Career Growth
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2–4 years of experience in insurance, finance, or data analysis
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Strong attention to detail and organizational abilities
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Proficiency in Microsoft Excel and reporting or data visualization tools
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Good communication and interpersonal skills
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Ability to manage multiple tasks and work cross-functionally
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Proactive mindset with a strong interest in insurance operations
Applicants should ensure their CV highlights relevant insurance, finance, or analytical experience. Only shortlisted candidates will be contacted for further assessment.
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Conclusion
The Senior Insurance Officer role offers an excellent opportunity for professionals seeking to advance their careers in insurance operations within a structured and dynamic corporate environment. With exposure to claims management, policy administration, reporting, and stakeholder coordination, this position provides long-term career growth and skill development. If you are detail-oriented, analytical, and eager to grow in the insurance domain, this role is an ideal next step in your professional journey.
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