Passenger Attendant Jobs at Sharjah Aviation Services

Are you passionate about customer service and looking for a rewarding career in the aviation industry? Emirates Airlines, one of the world’s most prestigious and fast-growing airlines, is inviting applications for the role of Customer Sales & Service Agent at its Mumbai Contact Centre. This position offers a golden opportunity to be part of an award-winning global airline while building a strong career foundation in customer support and travel services.

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Job Purpose

The Customer Sales & Service Agent will be responsible for delivering the highest level of service to Emirates customers. The role involves assisting customers in managing their travel plans, issuing tickets, and promoting Emirates’ products and services. As part of the team, you will work toward achieving both individual and organizational commercial objectives while ensuring excellent customer satisfaction at every interaction.

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Job Responsibilities

The role includes a wide range of responsibilities, ensuring that customers enjoy a seamless booking and travel experience:

• Customer Service Excellence: Provide accurate information about Emirates fares, services, and travel requirements while maintaining a professional approach.

• Ticketing Support: Issue tickets in compliance with airline rules and regulations to meet customer requests efficiently.

• Travel Guidance: Highlight essential travel requirements, such as passport, visa, and health regulations, along with check-in details and travel updates.

• Sales Promotion: Actively promote Emirates products and services including Skywards membership, Dubai stopovers, hotel bookings, and fare upgrades.

• Revenue Enhancement: Maximize revenue by identifying sales opportunities and offering value-added services to customers.

• Team Contribution: Work collaboratively with colleagues to meet service quality levels and contribute to station and network targets.

• Professional Growth: Stay updated with Emirates Group news and industry trends to maintain professional service standards.

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Job Location

This exciting opportunity is based at the Emirates Contact Centre in Malad, Mumbai, India.

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Qualifications & Skills Required

To succeed in this role, candidates should meet the following requirements:

• Education: Minimum 12th Grade (HSC) or Graduate equivalent. A Diploma/Degree in Travel and Tourism is an added advantage.

• Experience:

  • Minimum of 1–2 years in a contact centre, reservations office, or airline/travel industry role.

  • Prior experience in web chat or social media support is preferable.

• Technical Skills:

  • Standard fares and ticketing knowledge.

  • Proficiency in PC-based tools such as Microsoft Word, Excel, and Email.

• Soft Skills:

  • Strong interpersonal and telephone communication skills.

  • Ability to manage customer queries efficiently in a busy sales environment.

  • Capability to work flexible shift patterns.

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Salary & Benefits

Emirates offers a competitive salary package along with the opportunity to work in a dynamic, multicultural environment. Employees can expect excellent professional development and growth prospects within the airline’s global network.

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Application Deadline

📌 Closing Date: 30 September 2025
Candidates must ensure they submit their applications before the deadline to be considered.

Apply Now

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Why Join Emirates?

Working with Emirates means being part of a globally admired brand known for excellence, innovation, and customer satisfaction. For ambitious professionals in Mumbai, this role offers a perfect platform to learn, grow, and build a rewarding career in the aviation sector.

If you are enthusiastic, service-driven, and eager to be part of an international airline, don’t miss this opportunity to apply.