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Abu Dhabi Islamic Bank (ADIB) is offering a Customer Relationship Officer position at its BR-Al Qusais Branch in Dubai, UAE. The role focuses on delivering quality customer service, managing deposit and finance account documentation, supporting financial product sales, maintaining operational controls, and ensuring compliance with banking policies and procedures. This opportunity may suit candidates interested in customer relationship management and banking operations in Dubai.

About the Company

Abu Dhabi Islamic Bank (ADIB) is a financial services organization with a focus on Islamic banking products and customer services. The Customer Relationship Officer role contributes to branch operations by supporting customers with account-related services, financial applications, product information, and service delivery. The position also supports operational efficiency and continuous improvement while helping maintain the professional image of ADIB and ensuring compliance with required policies and controls.

Job Details

Job Details	Information
Position	Customer Relationship Officer
Company	Abu Dhabi Islamic Bank (ADIB)
Location	BR-Al Qusais Branch, Dubai, UAE
Job ID	4636
Industry	Banking / Financial Services
Department	Customer Service / Branch Operations
Experience	Not specified
Education	Not specified
Salary	Not specified
Employment Type	Not specified

Available Vacancy

• Customer Relationship Officer – BR-Al Qusais Branch, Dubai

Key Responsibilities

Deposit Account Services

• Handle customer inquiries relating to deposit accounts.

• Support the opening and closing of deposit accounts.

• Ensure forms are completed correctly.

• Follow KYC policies and applicable Central Bank instructions.

Finance Account Services

• Handle inquiries related to finance products and covered cards.

• Maintain customer files properly.

• Prepare finance applications and obtain required approvals.

• Input customer and application data into the relevant systems.

• Ensure all required forms are completed accurately.

Sales and Service Delivery

• Sell and cross-sell ADIB products.

• Promote ADIB's image through professional customer service.

• Support branch financial product sales targets.

• Assist the CRM with preparing comments related to budget variances and sales performance.

Required Qualifications

The provided job description does not specify a particular educational qualification or minimum years of experience. Candidates should review the latest requirements on the ADIB recruitment portal before applying. Applicants should be familiar with customer service, banking documentation, financial products, and compliance processes where applicable.

Skills Required

• Strong customer service and communication skills.

• Attention to detail when handling financial documentation.

• Understanding of KYC and operational controls.

• Ability to manage customer inquiries professionally.

• Sales and cross-selling abilities.

• Good organizational and coordination skills.

• Ability to follow banking policies and procedures.

• Problem-solving and process-improvement skills.

• Ability to work effectively with branch teams.

Benefits

The provided vacancy does not specify a detailed salary or employee benefits package. Candidates should confirm the applicable compensation, benefits, working hours, leave, and other employment conditions through the recruitment process.

How to Apply

Candidates interested in the ADIB Customer Relationship Officer job in Dubai can apply online through the bank's recruitment portal. Applicants should prepare an updated CV highlighting relevant banking, customer service, sales, financial services, or relationship management experience.

Apply Online: ADIB Customer Relationship Officer – Dubai Application

Conclusion

The ADIB Customer Relationship Officer vacancy in Al Qusais, Dubai, offers an opportunity to work across customer service, banking documentation, financial product sales, and branch operations. The role requires attention to detail, customer-focused communication, sales ability, and compliance with banking procedures. Candidates interested in banking careers in Dubai can review the vacancy requirements and submit their applications online.

Disclaimer

Job details, requirements, salary, benefits, and vacancy availability may change without notice. Candidates should verify the latest information through the employer's recruitment portal before applying. Never pay money for a job application, interview, visa, or employment opportunity. Do not share OTPs, passwords, or sensitive banking information with unknown individuals.