Job Details
| Job Title | Sales Agent |
|---|---|
| Company | flydubai |
| Location | Dubai, United Arab Emirates |
| Employment Type | Full-Time |
| Department | Behind the Scenes |
| Experience Required | 2–4 Years |
| Education | High School Diploma |
| Industry | Aviation |
| Application Mode | Online |
About flydubai
flydubai is one of the UAE's leading low-cost airlines, headquartered in Dubai. Since its launch in 2009, the airline has expanded its network to serve destinations across the Middle East, Africa, Europe, Central Asia, and the Indian Subcontinent. With a modern fleet and a strong commitment to customer service, flydubai continues to provide reliable and affordable travel while offering rewarding career opportunities for professionals in the aviation industry.
About the Role
The Sales Agent is responsible for maximizing sales of flydubai products while delivering excellent customer service at the airline's sales shop. The position requires assisting customers with bookings, ticket modifications, ancillary product sales, and travel-related services. The successful candidate will also support visa processing, handle payments, prepare reports, and assist passengers during flight disruptions.
This role is well suited for individuals with strong communication skills, ticketing experience, and a customer-focused approach.
Key Responsibilities
The Sales Agent will be responsible for:
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Assisting customers with information about flydubai destinations, schedules, and services.
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Creating new flight bookings and modifying existing reservations.
Issuing airline tickets according to customer requests.
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Selling ancillary products, including:
UAE Visa services
Travel Insurance
Hotel bookings
Car rental services
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Collecting customer payments and maintaining accurate financial records.
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Processing commercial visa applications and validating passenger information.
Handling visa deposit refunds according to company procedures.
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Preparing daily sales reports for supervisors and retail management.
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Generating periodic and ad hoc reports for the commercial department.
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Assisting passengers affected by flight delays or cancellations through rebooking.
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Coordinating with reservation support, airport services, and agency support teams.
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Updating "OK to Board" messages in Radixx and ensuring visa documentation complies with government regulations.
Required Qualifications
Applicants should meet the following requirements:
High School Diploma or equivalent qualification.
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Minimum of 2 years of experience in an airline or travel agency ticketing role.
Between 2 and 4 years of relevant industry experience.
Fluent in English, both written and spoken.
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Previous customer service and airline reservation experience is preferred.
Required Skills
Successful candidates should possess:
Strong customer service and sales skills.
Excellent verbal and written communication.
Knowledge of airline reservation and ticketing procedures.
Ability to work accurately under pressure.
Good problem-solving and organizational abilities.
Strong teamwork and collaboration skills.
High level of personal accountability.
Flexible and adaptable attitude.
Ability to manage multiple customer requests efficiently.
Benefits
Employees working with flydubai may enjoy:
Competitive salary package.
Career development opportunities within the aviation industry.
Professional training and learning programs.
International and multicultural work environment.
Employee travel-related benefits, as per company policy.
Stable full-time employment with a leading UAE airline.
Work Environment
flydubai offers a professional and customer-focused workplace where employees collaborate to deliver excellent travel experiences. Sales Agents interact with customers, airport teams, reservation support staff, and commercial departments to ensure smooth booking and travel processes. The role requires excellent communication, attention to detail, and the ability to manage customer requests efficiently in a fast-paced environment.
How to Apply
Interested candidates can apply online through the official flydubai careers portal.
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Before submitting your application, ensure your resume highlights your airline ticketing experience, customer service background, reservation system knowledge, sales achievements, and communication skills.
Conclusion
The flydubai Sales Agent job in Dubai is an excellent opportunity for professionals with airline or travel agency ticketing experience who want to grow their careers in the aviation industry. This position combines customer service, airline sales, ticketing, and travel support responsibilities within one of the UAE's leading airlines. If you meet the required qualifications and enjoy working in a dynamic customer-facing environment, consider applying online to become part of the flydubai team.
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