Successful candidates will work in a dynamic environment where customer satisfaction, communication, and service excellence are the highest priorities.
About Emirates Holidays
Emirates Holidays is part of the Emirates Group, a globally recognized aviation and travel organization based in Dubai. The company offers tailor-made holiday packages, travel services, and destination experiences for customers worldwide. Known for its commitment to quality and innovation, Emirates Holidays combines world-class customer service with modern technology to deliver exceptional travel experiences.
Job Details
| Job Specification | Details |
|---|---|
| Company Name | Emirates Group – Emirates Holidays |
| Job Title | Travel Consultant |
| Location | Dubai, United Arab Emirates |
| Employment Type | Full-Time |
| Industry | Travel & Tourism |
| Experience | Minimum 3 Years |
| Language | English and Arabic or German |
| Shift | Roster-Based (Including Evenings & Nights) |
| Application Deadline | 11 September 2026 |
About the Role
The Travel Consultant will assist customers throughout every stage of their holiday journey by providing expert travel advice, handling bookings, and delivering outstanding customer service across multiple communication channels. These include phone calls, face-to-face interactions, emails, WhatsApp, and live chat.
The role also involves supporting sales, resolving customer concerns, promoting travel products, and ensuring every customer receives a seamless and personalized travel experience.
Key Responsibilities
The successful candidate will be responsible for:
- Delivering outstanding customer service across all communication channels.
- Assisting customers with holiday bookings and travel enquiries.
- Handling inbound calls and responding to emails, WhatsApp, and live chat.
- Managing customer bookings from enquiry to completion.
- Promoting Emirates Holidays products and travel packages.
- Conducting ticketing and booking reconciliations.
- Supporting retail travel outlets with face-to-face customer service.
- Resolving customer complaints professionally.
- Assisting VIP customers with personalized holiday planning.
- Coordinating with suppliers and internal departments to ensure smooth travel experiences.
- Meeting sales and customer satisfaction targets.
Required Qualifications
Applicants should meet the following requirements:
- Minimum 3 years of experience in a customer service environment.
- Excellent written and spoken English.
- Fluency in Arabic or German is required.
- Willingness to work flexible shifts, including evenings and nights.
- Experience in travel, tourism, hospitality, or airline services is an advantage.
Skills
The ideal candidate should possess:
- Strong customer service and communication skills.
- Sales and relationship-building abilities.
- Problem-solving and conflict resolution skills.
- Knowledge of travel booking and CRM systems.
- Time management and multitasking skills.
- Professional presentation and attention to detail.
- Ability to work in a fast-paced environment.
- Teamwork and adaptability.
Benefits
Employees may receive benefits according to Emirates Group policies, including:
- Competitive salary package.
- Tax-free income in the UAE.
- Comprehensive medical insurance.
- Annual leave and travel benefits.
- Professional training and career development.
- Opportunities for internal career progression.
- Multicultural and inclusive working environment.
- Employee discounts on selected travel services.
Benefits may vary depending on employment terms and company policy.
Work Environment
Travel Consultants work in a professional and customer-focused environment where delivering outstanding service is essential. Employees interact with customers through multiple digital and in-person channels while collaborating with internal departments, airline teams, hotels, and travel partners. The role requires flexibility, strong communication skills, and the ability to maintain high service standards during busy operational periods.
How to Apply
Interested candidates should prepare an updated CV highlighting their customer service experience, language skills, and travel industry knowledge before applying.
Application Steps
- Update your CV with your latest qualifications and work experience.
- Review the eligibility requirements carefully.
- Submit your application through the official Emirates Group Careers website.
- Wait for the recruitment team to contact shortlisted candidates.
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Conclusion
Emirates Holidays Travel Consultant Jobs in Dubai offer an excellent opportunity for experienced customer service professionals looking to build a career with one of the world's most respected travel brands. If you have strong communication skills, a passion for travel, and experience in customer service, this role provides an opportunity to work in an international environment while helping customers create memorable holiday experiences. Eligible candidates are encouraged to apply through the official Emirates Group Careers portal before the application deadline.
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