If you have experience in retail operations, inventory management, team supervision, and customer service, this position could be your gateway to a rewarding international career with the Qatar Airways Group.
About Qatar Duty Free
Qatar Duty Free is one of the world's largest airport retail destinations, located within the renowned Hamad International Airport in Doha. Covering more than 40,000 square meters, the retail complex features over 90 luxury boutiques, retail outlets, and more than 30 restaurants and cafés.
As part of the Qatar Airways Group, Qatar Duty Free offers employees the opportunity to work in a fast-paced, multicultural environment while supporting one of the aviation industry's most respected global brands.
Job Details
| Category | Details |
|---|---|
| Position | Shop Supervisor |
| Company | Qatar Duty Free |
| Location | Doha, Qatar |
| Job Family | Customer Service |
| Experience Required | Minimum 3 Years |
| Education | High School Qualification or Equivalent |
| Industry | Travel Retail |
| Closing Date | 07 June 2026 |
Key Responsibilities
The Shop Supervisor will support the Duty Manager in overseeing daily retail operations and ensuring smooth store performance.
Main Duties Include:
Coordinating daily shop floor operations.
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Supporting staffing, stock management, and cash handling activities.
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Monitoring inventory levels and addressing stock-related issues.
Assisting with shift planning and workflow management.
Conducting spot checks on cash handling procedures.
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Supervising sales teams and promoting excellent customer service.
Providing on-the-job training for new employees.
Managing shift handovers and operational briefings.
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Ensuring merchandising and visual display standards are maintained.
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Handling sales returns and operational procedures according to company policies.
Responding professionally to customer feedback and complaints.
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Communicating promotional campaigns and product launches to the team.
Required Qualifications
Candidates interested in this role should meet the following requirements:
High School qualification or equivalent.
Minimum 3 years of relevant retail experience.
Proven experience in inventory and stock management.
Strong understanding of retail operations.
Experience handling customer concerns and negotiations.
Ability to supervise and motivate teams effectively.
Travel retail experience is considered an advantage.
Skills and Competencies
Successful applicants should possess:
Strong leadership and team management skills.
Excellent customer service abilities.
Inventory control and stock management expertise.
Problem-solving and decision-making capabilities.
Effective communication and interpersonal skills.
Ability to work under pressure in a fast-paced environment.
Attention to detail and organizational skills.
Why Join Qatar Duty Free?
Working at Qatar Duty Free offers numerous professional benefits:
Opportunity to work at one of the world's best airports.
Career growth within the Qatar Airways Group.
Exposure to international retail standards.
Dynamic multicultural work environment.
Professional development and training opportunities.
Competitive employment package and career progression.
Career Growth Opportunities
As a Shop Supervisor, employees gain valuable experience in retail operations, team leadership, customer engagement, and inventory management. The position serves as an excellent stepping stone toward Duty Manager and Retail Management roles within Qatar Duty Free and the broader Qatar Airways Group.
How to Apply
Interested candidates can submit their application through the official Qatar Airways Careers portal.
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Conclusion
The Shop Supervisor vacancy at Qatar Duty Free presents an outstanding opportunity for experienced retail professionals seeking career advancement in the travel retail sector. With responsibilities spanning team leadership, inventory management, customer service, and daily operations, this role offers both professional growth and international exposure. Candidates who are passionate about retail excellence and customer satisfaction are encouraged to apply before the closing date.
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