The role involves handling patient calls, scheduling appointments, providing accurate information about hospital services, and ensuring a smooth patient experience. Candidates with customer service or call center experience and basic knowledge of medical terminology are encouraged to apply.
Job Details
| Job Information | Details |
|---|---|
| Company | American Hospital Dubai |
| Job Title | Call Center Agent |
| Location | Dubai, United Arab Emirates |
| Employment Type | Full-Time |
| Workplace | On-site |
| Industry | Healthcare |
| Education | High School Graduate |
| Experience | Customer Service or Call Center Experience Preferred |
| Languages | English (Arabic Preferred) |
| Application Mode | Online |
About the Role
The Call Center Agent is responsible for managing incoming patient calls, scheduling appointments, updating patient information, and supporting the daily operations of the hospital's appointment center. The successful candidate will guide patients to the appropriate physicians, answer general inquiries, and ensure appointments are booked accurately according to hospital policies.
This position plays an important role in delivering a positive patient experience while maintaining efficient communication between patients, clinics, and hospital departments.
Key Responsibilities
The selected candidate will:
Answer incoming calls professionally and courteously.
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Schedule, confirm, reschedule, and cancel patient appointments.
Guide patients to the appropriate physician or clinic.
Update patient information accurately in the hospital system.
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Provide general information about hospital services and physicians.
Handle appointment confirmations through phone calls and SMS.
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Transfer medical-related inquiries to Call Centre Nurses when required.
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Process telephone messages and forward them to the relevant clinics.
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Inform patients about appointment procedures and required documents.
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Support clinic operations through accurate appointment coordination.
Maintain patient confidentiality and follow hospital policies.
Assist with departmental reports and administrative tasks.
Required Qualifications
Applicants should meet the following requirements:
High School Graduate.
Knowledge of customer service principles.
Basic computer literacy.
Familiarity with medical terminology is preferred.
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Previous call center or healthcare customer service experience is an advantage.
Ability to work with digital appointment systems.
Strong attention to detail and organizational skills.
Skills
Successful candidates should demonstrate:
Excellent verbal and written communication skills.
English language proficiency.
Arabic language skills are preferred.
Customer service orientation.
Telephone etiquette.
Time management and multitasking abilities.
Problem-solving skills.
Teamwork and collaboration.
Accuracy in data entry and documentation.
Professional attitude and confidentiality.
Benefits
Benefits are provided according to American Hospital Dubai's employment policies and may include:
Competitive salary package.
Professional healthcare work environment.
Career development opportunities.
Ongoing training and learning.
Collaborative workplace culture.
Exposure to internationally recognized healthcare standards.
Work Environment
The Call Center Agent will work in a modern hospital environment, supporting patients and healthcare professionals through efficient appointment scheduling and customer service. The role requires accuracy, professionalism, and the ability to manage multiple calls while maintaining excellent service standards.
Employees are expected to follow hospital policies related to patient confidentiality, safety, infection prevention, and quality service.
How to Apply
Interested candidates can apply online through the official LinkedIn job posting using the link below:
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Before submitting your application, ensure your resume highlights your customer service experience, communication skills, computer proficiency, and any healthcare or call center experience.
Conclusion
The American Hospital Dubai Call Center Agent position is an excellent opportunity for individuals seeking a career in healthcare customer service. This role offers the chance to work in a respected healthcare organization while supporting patients through professional communication and appointment coordination. If you possess strong interpersonal skills, computer knowledge, and a passion for delivering quality customer service, consider applying through the official online application link.
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