If you have strong leadership skills, customer service expertise, and experience managing quotations, RFQs, and client relationships, this role could be an excellent next step in your professional journey.
About GAC Group
GAC Group is one of the world's leading providers of shipping, logistics, and marine services. With operations across multiple countries, the company has built a strong reputation for delivering reliable and innovative solutions to customers worldwide.
The organization focuses on customer satisfaction, operational excellence, and continuous improvement while providing employees with opportunities for career growth and professional development.
Job Details
| Job Specification | Details |
|---|---|
| Company Name | GAC Group |
| Position | Customer Service Supervisor |
| Job Location | Abu Dhabi, UAE |
| Job Type | Full-Time |
| Workplace Type | On-Site |
| Recruitment Type | Direct Hiring |
| Industry | Logistics & Supply Chain |
Current Vacancy
| Position | Department |
|---|---|
| Customer Service Supervisor | Customer Service & Operations |
Key Responsibilities
The Customer Service Supervisor will play a vital role in supporting sales activities, managing customer service operations, and leading a team to ensure excellent service delivery.
Main Duties Include
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Supporting the sales process through timely and accurate quotations
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Ensuring customer inquiries and complaints are handled efficiently
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Maintaining strong relationships with global agents and partners
Supervising and guiding customer service team members
Overseeing RFQs and tender submissions
Conducting accurate cost analysis and pricing reviews
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Strengthening relationships with service providers and suppliers
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Identifying opportunities to improve service quality and operational efficiency
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Ensuring all documentation is completed accurately and submitted on time
Required Qualifications and Skills
Candidates interested in this role should possess a combination of leadership, communication, and operational management skills.
Requirements
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Minimum 5 years of experience in a similar Customer Service Supervisor role
Graduate in any management-related discipline
Strong negotiation and relationship management skills
Excellent time management and multitasking abilities
Outstanding English communication skills
Proficiency in Microsoft Office applications
Ability to learn and adapt to new software systems quickly
Applicants with logistics, freight forwarding, shipping, or supply chain industry experience may receive preference during the selection process.
Why Join GAC Group?
Working with GAC Group provides professionals with the opportunity to build a rewarding career within a respected international organization.
Benefits and Highlights
Professional multinational work environment
Career growth and advancement opportunities
Exposure to international logistics operations
Competitive salary package
Skill development and leadership opportunities
Collaborative and supportive workplace culture
UAE labor law benefits
Recruitment Process
The hiring process generally includes:
Online application submission
Resume review and shortlisting
HR screening process
Interview with department management
Final selection and job offer
Candidates who demonstrate strong leadership capabilities and customer service expertise may receive faster consideration.
Documents Required
Applicants should prepare the following documents before applying:
Updated CV/Resume
Passport Copy
Educational Certificates
Experience Certificates
Passport-size Photograph
How to Apply for GAC Group Careers 2026
Interested candidates can apply directly through the official GAC Group careers portal.
Application Steps
Update your CV with relevant experience and achievements.
Review the job requirements carefully.
Visit the official application portal.
Complete the online application form.
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Submit your application and wait for communication from the recruitment team.
Official Apply Link
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Conclusion
The Customer Service Supervisor position at GAC Group offers an excellent opportunity for experienced professionals seeking career growth in the UAE logistics and supply chain industry. With a strong global presence, a professional work environment, and opportunities for leadership development, GAC Group remains an attractive employer for talented candidates. If you meet the qualifications and are ready to take the next step in your career, consider applying for this exciting opportunity in Abu Dhabi today.
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