If you enjoy interacting with people, solving problems, and working in a dynamic environment, this role is perfect for you.
About Miral Experiences
Miral Experiences is a leading organization in Abu Dhabi, managing some of the region’s most iconic leisure and entertainment destinations. These include Ferrari World, Yas Waterworld, Warner Bros. World™, SeaWorld Yas Island, and more. The company is known for delivering exceptional guest experiences through innovation, quality, and world-class service.
Job Overview
| Job Specification | Details |
|---|---|
| Company Name | Miral Experiences |
| Position | Guest Services Associate |
| Location | Abu Dhabi, UAE |
| Job Type | Full-Time (Onsite) |
| Experience | Minimum 1 Year |
| Industry | Entertainment |
| Working Days | 6 Days / Week |
About the Role
As a Guest Services Associate, you will be the first point of contact for visitors at Ferrari World Abu Dhabi. Your role is to ensure smooth entry, provide accurate information, and deliver exceptional customer service. You will also support ticket sales, manage guest queries, and contribute to overall operational efficiency.
This role requires a friendly personality, strong communication skills, and the ability to work in a fast-paced outdoor environment.
Key Responsibilities
Guest Engagement & Information
- Welcome guests warmly and professionally
- Provide detailed information about attractions, shows, and services
- Understand guest needs and resolve concerns efficiently
Sales & Transactions
- Sell tickets and products using POS systems
- Handle cash, credit cards, vouchers, and foreign currencies
- Balance cash drawers and maintain transaction accuracy
- Upsell and cross-sell products and services
Operational Management
- Manage queues and ensure smooth entry/exit operations
- Oversee guest service areas like lost & found
- Conduct guest surveys using tablets
Safety & Emergency Response
- Follow safety protocols and emergency procedures
- Participate in evacuation drills when required
- Ensure guest safety at all times
Skills & Requirements
To be successful in this role, candidates should have:
- Minimum 1 year of customer service or related experience
- Strong communication and interpersonal skills
- Ability to work outdoors in varying weather conditions
- Basic knowledge of POS systems and cash handling
- Problem-solving skills and a proactive attitude
Why Join Miral Experiences?
Working with Miral Experiences offers exciting benefits:
- Opportunity to work at world-renowned attractions
- Dynamic and multicultural work environment
- Career growth in the entertainment industry
- Exposure to global customer service standards
- Engaging and energetic workplace
How to Apply
Interested candidates can apply directly through the official link below:
APPLY NOWMake sure your CV is updated with your relevant experience and skills before applying.
Start your journey with Miral Experiences and be part of a team that creates unforgettable moments for guests every day.
%20copy.webp)
